6.Capacity and flow management as per standard work document, escalating to the clinical site manager at University Hospital as required. 7.Utilise and ensure others utilise IT systems to secure accurate and timely patient, workforce and resource data is available. 8.Initially manages safety incidents and unexpected events on site, such as fire and security alerts, ensuring staff, patient and visitor safety at all times escalating to clinical site manger as necessary. 9.Be the point of contact for Security Police, and other official bodies attending the hospital out of hours acting in a liaison capacity escalating as required. To be the point of contact for the eviction process if required with the relevant training and guidance in line with the Criminal Justice and Immigration ACT (2008 10.Support patients, carers and others during difficult situations arising in the clinical area, e.g. imparting bad news or following an unexpected event. 11.Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards. 12.Maintain a clean, safe environment ensuring adherence to Trust standards of cleanliness, hygiene and infection control at all times. Escalating any issues. 13.Manage escalations from ward and act as a resource for all staff. 14.Out of hours pharmacy dispensing and any other hospital bleep duties as appropriate 15.Assist Site coordinator with service development through audit, bench marking and continual personal development For further details please see the attached job description.