Job Description Service Advisor – Independent Dealership Location: Uttoxeter | Salary: £27,500 - £35,000 Bonus My client is a multi-award-winning, family-owned Independent Car Dealership with a long-standing reputation for exceptional customer service. Offering Used Vehicle Sales, Service, MOT, Mechanical Repair, Bodyshop Accident Repair, and Valeting Services, they are celebrating 50 years in business They are currently looking for a Service Advisor to join their busy Service Department, working front-of-house alongside a skilled team of Service Advisors, Workshop Controllers, and Technicians under the guidance of the Service Manager. Are You the Right Fit? ✔️ Enjoy building strong customer relationships & providing a warm, professional welcome ✔️ Passionate about resolving customer issues efficiently & effectively ✔️ Strong communication, organisation & prioritisation skills ✔️ A team player who thrives in a fast-paced environment ✔️ Ability to multi-task, take initiative, and think on your feet ✔️ A can-do attitude with a commitment to learning and professional development ✔️ Knowledge of the automotive industry is a plus What You’ll Be Doing ✅ Be a central point of contact for customer care & vehicle lifecycle support ✅ Work closely with sales, parts & technicians to ensure a seamless customer experience ✅ Understand customer needs & guide them to the best aftersales package ✅ Provide accurate estimates on repairs, ensuring full transparency ✅ Schedule service & repairs efficiently, liaising with technicians & parts teams ✅ Invoice completed jobs and track key service department metrics ✅ Identify upselling opportunities for labour, parts & accessories ✅ Ensure warranty claims are processed correctly ✅ Follow up with customers post-service to ensure satisfaction What’s in It for You? Competitive Salary: £27,500 - £35,000 Bonus Career growth in a thriving, independent dealership Work with a supportive, skilled team Ongoing training & professional development On-site parking & employee discounts Essential Requirements Full UK Driving Licence Eligibility to work in the UK Flexibility to work required hours & attend training sessions A professional, well-presented appearance and excellent communication skills Interested? Apply today and take the next step in your automotive career