Technology Support Engineer - EMEA - IT The schedules below relate to the basic skill-set required of a Technology Support Engineer. Candidates should be able to demonstrate a true working knowledge and genuine hands-on experience of working with the technologies listed. Candidates should consider the implications of and the commitment required when working for a highly motivated, professional services company with high expectations of its core IT infrastructure and business applications. Basic Technical Skill Set • Windows 10, (building / configuring, installing, setting up and administering Windows 10 computers in a network environment), • Active Directory (Sever 2016) • Office 365 Admin Portal • MS Office 365 Suite of applications • Hardware setup (laptops, desktops, Tablets, IPhone, Androids), • Microsoft Remote Desktop Services (RDS) • Familiarisation with infrastructure cabling and patching. • Basic networking including wireless • Audio Visual Systems, Video Conferencing and Audio Conference Bridges • Familiarisation with SCCM • ITIL awareness Duties • Providing face to face support as well as over the telephone and email, • Remotely, troubleshooting Windows PC hardware and software faults, • Administering network user rights and permissions, • RDS knowledge • Take responsibility for maintaining IT equipment's Inventory database, • Monitor and report licence status for all IT equipment, • Supporting MS Office 2013, 2016, O365 and Active Directory, • Install, set up and administer Windows 10 computers in a network environment as well as providing network support and administration, • Acting as the local 'intelligent hands' in support of other support operations. • Assistance with the establishment of audio and video conferences. • Responsible for creation and maintenance of the desktop builds and end-user environments Experience • Demonstrable technical experience in supporting desktop hardware and software; • Demonstrable understanding of Microsoft operating system environments (including O365 suite and Windows 10); • Good awareness of the licencing requirements for hardware and software; • Sound problem solving and innovative analytical skills; • Familiarisation with ITIL practices; • Small project engagement, (office re-organisation / moves); • Self-motivated and pro-active approach; • Ability and willingness to participate in a flexible/multi-skilled team; • Excellent communication skills; verbal and written business English, excellent interpersonal speaking and listening; The Person • A self-motivated individual with a very clear understanding of service and service delivery. • Someone who will take ownership and stay with it until full resolution has been tested and verified. • A good communicator with empathy for users, particularly those non-versed in 'IT speak'. • Calm, positive and resourceful, especially when under pressure; with a mind-set focussed upon quality. • Happy to work to completion / resolution rather than the clock. • Takes ownership and follows up. • A corporate Tech Support Engineer delivering a 'local, personal product'. • A disciplined individual who is diligent in going about and reporting the activities of the working day. • Someone with sufficient presence to co-ordinate and drive other support towers to deliver lasting solutions. • A consistent and solid team player committed to their work and client