Come and join our One Great Team here at Haven as a Holiday HomeRevenue Administrator!
As part of our Holiday Home Revenue Team, you will…
Havennot only give our guests the opportunity to Holiday in some of the mostdesirable and idyllic locations in the UK but week to week we welcome many NewOwners to our parks that have chosen to extend their Holidays on a morepermanent basis by embarking on Holiday Homes Ownership and joining the HavenFamily. The role of a Holiday Home Revenue Administrator is to ensure seamlessand effective transactions are carried out and in line with the latest FCA,GDPR and trading regulations.
-Manage customer interactions with owners and prospective new owners.
- Manage transactions in relation to any purchase for a New or Used HolidayHome including accessories. This includes, finance proposals and gatheringinformation and - Identification for Finance and SMART search purposes.
- Ensure that customers expectations on dates their Holiday Home will be readyfor Handover are managed, realistic and always met.
- Manage and assist with After Sales relating to “snagging” issues pre andpost-handover to ensure they are dealt with timely and reported via the correctchannels.
- Ensure the highest levels of customer satisfaction at all points of influencewithin the customer journey.
- Ensure all training surrounding compliance, GDPR and FCA regulations arecarried out when required and within deadlines outlined.
- Ensure all performance targets and metrics are met.
- Manage inventory stock levels and the Holiday Home Show Ground appearance dayto day.
What’s In It For You?
- Free use of our Leisure Facilities, including swimming pool
- Up to 50% Discount off food on Park and 20% discount in our shops
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Training and development opportunities including fully funded qualifications
- Fantastic Health, Mind & Money Support Programme
- Enhanced family friendly policies and pay* (eligibility criteria applied)
Experience and Qualifications
You may already be a sales administrator which is great! All we arelooking for is…
-Personable, confident and able to build relationships with everyone.
- Great communication & organisational skills andexperience in a customer facing environment.
- Highly competent computer skills, with the confidence tolearn new systems & databases quickly (we’ll give you all the training youneed)
- Pro-active, organised and able to work on own initiative
- Evidence of previous administrative roles.
- Able to work under pressure and to deadlines
Who are we?
We’re part of an award-winning Bourne Leisure family,which includes Haven & Warner Hotels. We have 9,000 fantastic team membersand 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by ourexceptional people and teams. At Haven, we take pride in our Breath of FreshAir culture, which focuses on valuing and supporting every team member. Weprioritise openness and transparency in our interactions allowing our teammembers to be their authentic selves.
We aim to offer flexibility where we can, our HolidayHome Revenue Administrator working hours are usually 45 hours per week over 5days and could include evenings and weekends.
We would love to hear from you