25 days annual leave, rising to 30 days (1 per full year of service) after five years, plus public holidays, Company pension matched up to 10 % Flexible working We have a fantastic opportunity for an enthusiastic, energetic and professional individual to join our growing IT team via an Apprenticeship Your role is all about learning, whether it's technical or customer skills. Being an apprentice opens the door on a whole range of future options and career progression. The more you put in, the more you could get out! Here's what Head of IT, Paul, has to say about the role: "This is a great opportunity for someone with good IT knowledge to work within a friendly and supportive team, to get involved in and learn all aspects of IT support including agile infrastructure, network, telephony/comms and business systems. Come and join us on our journey of continuous improvement of our IT services and systems at Acis." As an Apprentice IT Technician, a typical day might include:
* Being an effective and customer focused member of the IT team, learning new skills and supporting our customers.
* Supporting the IT helpdesk, helping customers both remotely and face-to-face.
* Helping customers with basic queries, including setting up new user accounts.
* Helping with procurement, security of assets and general office administration.
* Supporting the roll out of new IT equipment, including mobile devices and phones.
* Gaining an understanding and providing basic support on the Acis ICT network, including Servers, desktop systems, applications, mobile devices and telephony.
* Gaining an understanding and providing basic support of our key business applications including Housing, Asset Management, Repairs and Financial systems along with mobile working applications.
* Writing documentation and helping with delivering training for key office systems.
* Assisting with IT induction training.
* Work flexibly in the interests of the service - this may include undertaking other duties appropriate to the responsibilities of the post.
A great standard of education up to and including A-Levels or equivalent, with a minimum of GCSE in Maths and English.
* A great standard of face-to-face customer service - we aren't hidden away; we like to talk to our customers!
* An agile mindset, IT at Acis is ever changing and you'll need to help deliver this.
* A working knowledge of Microsoft Office.
* An understanding of Microsoft operating systems.
* Some experience of simple networking and software systems.
* A basic understanding of server client arrangements.
* A logical and methodical way of thinking, knowing how to troubleshoot.
* A working understanding of computer and network hardware.
* Resilience. Working in social housing and education is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives.
What will make you stand out from the crowd:
* Direct knowledge of network infrastructure, either at home, from school/college or in a business environment.
* Good people and communication skills
* Technical knowledge of computer and server hardware.
* An understanding of network and cyber security.
* Any web development or programming experience.
* You'll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.