Senior Administrator
Medical Membership Organisation
2 Days, Tuesday and Wednesday Office Luton, 3 Days Home
Salary £27,000-£28,000 dependant on experience plus, company pension scheme, Death in service and healthcare.
Permanent, Full Time
My client is a leading medical membership organisation is currently recruiting for a Senior Administrator.
The Role of Senior Administrator
The role of the Senior Administrator is key in supporting and delivering the rapidly growing range of membership, customer and client services provided by the membership organisation, and increasing professionalism and quality in all that the organisation does.
Key Responsibilities
Supporting the Services Manager to ensure the effective and efficient day-to-day administration of the services department.
collecting initial information relating to patient and regulatory complaints
assisting with new Entity insurance applications, amendments, and renewals
producing and sending monthly insurance broker report and annual insurance renewal bordereau
Compiling annual report for the Council.
Administering new member and insurance applications and processing insurance renewals/payments, to include:
processing ‘new member’ applications and renewals (where necessary), and publishing their advertising requests onto the website
setting up new direct debit instructions and making amendments where necessary
contacting members whose direct debits have returned as ‘refer to payer or ‘cancelled’
checking for advertising applications
updating advertising spreadsheet
chasing payments for events and online adverts
publishing paid and free online events and job adverts
Managing annual corporate membership (and insurance) renewals including welcome emails
maintaining and updating the membership database, ensuring it’s kept current
responding to enquiries by telephone and email in an efficient, friendly and timely manner from members, non-members and the general public
monitoring membership and insurance fee debtors
setting up / amending members practice / clinic details
processing DBS checks
dealing with insurance enquiries and setting up new policy holders
setting up and processing insurance renewals/payments and inputting paper declarations onto the CMS area of the website
actioning the ‘removals’ list
sending insurance quotes to existing and non-members
adding additional therapies to insured members policy
General Office Admin Support, including:
carrying out any other duties at the request of Association staff
general office and Organisation administrative tasks
Providing CRM support for staff
Key Skills and Qualifications
Educated to at least A level standard or equivalent with passes in GCSE English and Mathematics.
A good understanding of Microsoft Excel.
A sound understanding of Microsoft Word.
Excellent knowledge of Microsoft Outlook.
Knowledge of database management and CRM systems.
Attention to detail.
Experience of dealing with membership processes and able to use a CRM.
Excellent written skills and the ability to advise members on responses to complaints.
Knowledge of regulatory processes with regard to Fitness to Practice procedures.
To apply to this role please send your CV
Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional