Job summary To provide a comprehensive administration and clerical support service to the Doncaster LD & Forensic service based at 2 Jubilee Close with the occasional travel to support our North Lincolnshire LD team. The role will include the organisation of clerical workload, management of medical records and related documents, bed management information, receptionist, and audio Typing support to the medical team. This will include dealing with queries from patients, service users, relatives and carers, inputting and updating data relating to the service and working with clinicians and partners for the service delivery. If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2apprenticeship qualification [relevant to your role]. As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive. An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification. Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service. Main duties of the job Taken from the job description 5. Main Duties / Responsibilities Provide a confidential, quality administrative service to an identified pathway within the Care Group. Type letters from audio dictations under the supervision of senior staff. Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact Answer telephone calls as per agreed protocols Occasional travel maybe required to support in all localities of the directorate, Doncaster, North Lincs & Rotherham to cover for illness and annual leave. To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies. Create and maintain, up to date computerised patient records and recall systems on SystmOne. Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so. Provide an efficient and timely photocopying and scanning service to the team. About us Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected. We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services. We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below: https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/ To find out more about working for RDaSH and the fantastic benefits we offer visit our website: https://workwithrdash.co.uk/ We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more: https://youtu.be/WMJSkLoTk4Q The main terms and conditions of service can be found here: https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf Date posted 22 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time, Flexible working, Home or remote working Reference number 376-DCGMAO-0144-A Job locations Tickhill Road Site 2 Jubilee Close Balby DN4 8QH Job description Job responsibilities Before applying, please view the attached job description and person specification to view the full details about the role. If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship Job description Job responsibilities Before applying, please view the attached job description and person specification to view the full details about the role. If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship Person Specification Qualifications Essential Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship Desirable GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths Person Specification Qualifications Essential Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship Desirable GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Rotherham Doncaster and South Humber NHSFT Address Tickhill Road Site 2 Jubilee Close Balby DN4 8QH Employer's website https://www.rdash.nhs.uk/ (Opens in a new tab)