1st line support engineer

1st Line Support Engineer - Contract Vacancy

Rate: £130-140 p/d

Contract Length: 3 Months (Chance for extension after)

Working Location: Bristol (Full-Time) - Hybrid working available after first month.

My client has a requirement for a 1st Line Support Engineers on a 3-month contract. The client is a managed service provider that supports clients with their infrastructure, networks, and technology.

The client has had internal team changes and requires support on their service desk while searching for a permanent solution.

Responsibilities:

* Provide 1st line technical support via phone and email, resolving customer queries in a timely and efficient manner.
* Log all incidents and requests and ensure that they are appropriately prioritized and assigned to the relevant team for resolution.
* Monitor and escalate incidents to the relevant team or external vendor where required.
* Liaise with other teams and departments to ensure timely resolution of incidents and requests.
* Identify and escalate any potential problems or issues to the Service Desk Manager.
* Provide regular updates to customers on the status of their incidents and requests.

Technical Skills:

1. Office 365
2. Windows Server
3. IT Service Management Tools (ServiceNow, Remedy, or similar)