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CRM Systems Trainer
JNS-098666
CRM Trainer needed to plan & deliver a virtual & in person training programme for a new CRM strategy & infrastructure
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Salary: £47,950 pro rata - 6 months Location: Greater London,Central London Job Type: Freelance
CRM Trainer needed to plan & deliver a virtual & in person training programme for a new CRM strategy & infrastructure
THE COMPANY
Our client is a much loved and well known animal charity.
THE ROLE
In the role of CRM Systems Trainer, you will help to deliver a training programme which supports the new data strategy and infrastructure. This will replace two end of life CRM systems with a new single system, moving to a ‘one record’ approach enabling a smoother supporter journeys and a data and insight-driven approach to decision-making for the charity.
The Data Strategy Programme is made up of 6 workstreams including :
- The design and delivery of the new core Salesforce CRM with our delivery partner Deloitte
- Migration from the existing fundraising CRM (Raisers edge) and Animal CRM (Salesforce)
- Design and Delivery of a Data Hub to manage and connect up files, websites, agencies and systems to take in and transfer data and ensure we keep our records up-to-date
- Reporting and analytics to support the use of and realise the benefits of the new systems,
- People and Culture workstream to train and provide support and communication to prepare colleagues to use the system, and to work in a more data-led way
- Existing System Sunsetting and transitioning services over to newly established teams
As an IT/Systems Trainer with the Learning and Organisational Development Team you will work in partnership with the Data Strategy Programme Team to scope, develop, deliver and evaluate a suite of learning and development products aligned to the testing and implementation of new systems and new ways of working.
You will work with stakeholders and teams across the charity to maximise engagement with and impact from the learning & development offer to support transfer of learning into operational practice.
The role will play a key role in shaping the training for the new CRM from scratch, taking initiative to influence how the training programme will run and ensuring the programme team are bought into the approach.
This role will sit within the Learning and Organisational Development team
YOU
In order to be shortlisted for the role of CRM Systems Trainer you will need:
- hands on experience of designing and delivering specific CRM training programmes ideally Salesforce both face to face and virtually including creating content for training modules and learning assets
- experience of developing and authoring digital learning incl e-learning
- experience of working with a range of stakeholders from IT and external 3rd party developers to internal business units and teams
- experience of Learning Management systems as well as knowledge of tools and platforms utilised in the design and deployment of digital learning
YOU MUST BE ABLE TO COMMIT TO 2 DAYS IN THE OFFICE IN CENTRAL LONDON AND HAVE A VALID WORKING VISA FOR THE UK.
Only candidates with experience in CRM training can be considered.
Please only apply for this role if you are eligible to work in the UK.
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