A highly organised and customer focussed individual. You will be the first point of contact for the business, answering incoming telephone calls and emails in a polite, attentive manner; ensuring requests are dealt with quickly and efficiently. The Role: Screen initial calls and determine customer requirements. Input details on the system, ask questions to ensure accurate information is obtained from the caller. Attempt to resolve customer queries over the phone through the trouble shooting process. If you cannot find a solution through the phone fix process then schedule engineer visit through the planning team. Process email enquiries including handling complaints, answering enquiries and prioritising issues. Bring difficult customers to the attention of your manager to ensure the matter can be resolved promptly. The Person: Experience working in a high call volume environment or call centre. Strong customer service skills and ability to answer queries concisely via the telephone and email. Ability to work under pressure and handle challenging situations. Attention to detail and strong data entry skills. Excellent communication and listening skills. Confident user of Microsoft Office applications. Overtime 1 in 5 weekends. Hybrid working available. Salary : £23,795 monthly bonus & overtime (OTE £26k) 25 days holiday Pension Life Assurance EAP other company benefits.