MISSION STATEMENT
As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
Sales Performance
* Engage in upselling, cross selling and multiple selling for all product categories;
* Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
* Provide customer feedback on products, especially newly launched products.
Client Management
* Strengthen customer relations, and nurture loyal FENDI customer base while implementing appropriate CRM tools and mastering the usage of the Company CRM tools provided;
* Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
* Manage customer service quality to meet customer expectations by offering a professional and individual human touch.
Store Operations
* Perform store duties as assigned by team leaders and management;
* Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry, and customer database input.
Stock Management
* Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines;
* Support during Store stock take and cycle counts.
Store Maintenance
* Maintain proper visual merchandising according to company guidelines;
Maintain a safe and clean store environment and implement daily housekeeping duties;
* You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Minimum Requirements:
Minimum 3 years' experience in Retail Fashion industry with at least 1 in Luxury Sale;
Bachelor's Degree or equivalent is preferred;
Manages his/her image standards on a high level;
Strong selling and communication skills are necessary;
Excellent relationship skills, self-reliant, friendly, and patient;
Organization, professionalism, self-confidence;
Strong customer service skills;
Computer skills and Retail management system knowledge;
Goal-oriented approach, multitasking;
Strong knowledge and/or interest in fashion/luxury industry;
Fluent in English, knowledge of a second language is a plus.
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