Location:Horsham, West Sussex
Salary:£34,599 per annum
Working hours:The shifts will be 7:00 to 19:00, and 19:00 to 07:00.4 on 4 Off, Days and Nights, 12hour Shifts.
Contract Type: Permanent Full Time
Please note before you apply for this role, the ideal candidate would need supervisory experience working in a busy control room based environment.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to create a better world at work. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role overview
To supervise a professional security officer team, which carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this.
What youll do:
Display excellent situational awareness and problem solving ability.
Expected to comply with and demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality throughout the course of their employment.
Facilitate access/egress to the clients estate whilst maintaining a high level of client facing and customer service skills and ensure this service provision is staffed appropriately.
Be aware of protest and demonstration activity and respond/escalate as appropriate.
Actively take part in assisting staff, guests and contractors, public bodies regarding the passing of information, giving direction or responding to queries that are raised in a professional manner.
Be fully conversant with all client/EMCOR UK procedures and policies and train team on them.
Assist as required during major incidents.
Maintain accurate records/logs and submit reports as instructed and review quality of incident reports written by team before submission.
Ensure that client confidentiality is fully always respected.
Always display your SIA licence whilst on duty.
Positively participate in any staff welfare or development programmes and to actively engage in any mandatory training and ensure your team members also comply.
Use communication tools (radio/phones) in a confident and clear manner
Provide guidance and direction to security team as required.
Attend client meetings as requested.
Act with integrity always
Carry out any other reasonable request as required.
Person Specification Who youll be:
Clearance to BS7858
SIA Licence Security Guard (SG)
SIA Licence Door Supervisor (DS)
SIA Licence CCTV
First aid qualification
Customer service experience
Written and verbal communication required to meet deliverables of role
Experience of using IT software (MS Office)
Reliable, presentable, punctual and approachable.
Ability to prioritise tasks and work under pressure.
Comfortable to work alone using initiative and work as part of a team
Good at proactive problem solving
Flexible in the approach to daily duties.
Proactive, conscientious and diligent
Requirement:
Previous security/HM forces experience
Supervisory experience
Benefits:
23 Days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme worth £500 per referral
GEMS Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Developmentopportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal andFinancialqueries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
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