East Suffolk and North Essex NHS Foundation Trust
Are you a dynamic and senior admin manager with HR experience looking to contribute to a busy but supportive Human Resources team?
We are seeking to recruit a highly motivated and enthusiastic individual to supervise the ESNEFT Employee helpdesk supporting staff across 2 acute hospital sites and several community facilities.
The role will provide the day-to-day supervision of the Employee Helpdesk.
You will have excellent communication and interpersonal skills and proven administrative and IT skills. You will be able to provide a high level of customer service, showing empathy and understanding in dealing with queries.
This role will be based at IP-city, Ipswich; however, you will be required to work across sites.
Main duties of the job
You will supervise the helpdesk administration team, ensuring a proactive and responsive professional service is delivered to all staff.
You will assist the operational manager to ensure internal and external reports are completed accurately and meet deadlines, ensuring effective and efficient processes are in place to support the HR function by standard operating procedures, deal with day-to-day issues and problems with the HR function, identifying and implementing actions, and making recommendations for approval where required.
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Qualifications
* GCSE grade 5/C or equivalent in English and Maths
* NVQ level 3 in administration/secretarial or equivalent
* Degree in Business Studies
Experience
* Previous administrative role
* Working collaboratively as part of a team
* Strong in IT Systems including Microsoft Office
* Experience of communicating with a range of people both within and external to the organisation
* Experience of dealing with non-routine administrative matters
* Supervision/co-ordination of other team members
* Previous experience in a customer service environment
* NHS experience
* Experience of working with members of the public
* Project management
* Proven recent HR experience
Knowledge
* Confidentiality and Data Protection
* NHS
* Project Management
* Knowledge of relevant work area and specialist terminology
Personal skills
* Advanced keyboard skills
* Excellent communication skills (written and verbal)
* Good attention to detail and accuracy
* Able to demonstrate a commitment to Trust Values
* Able to solve complex problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
East Suffolk and North Essex NHS Foundation Trust
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