We have an exciting permanent opportunity within our Service & Systems Support Team as a Service Desk Team Leader. In this role, you will be responsible for managing the 1st Line Helpdesk Service – the front line of support for our retail and corporate users. Working in our Birmingham city centre head office in an office flexible role, you’ll be part of our award-winning Business Change and Technology Team.
Join us at Mitchells & Butlers, the heart of hospitality. With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. If you’re passionate about hospitality, we want to hear from you!
Please note:This is Shift-based, alternating Earlies and Lates, 4 days on 4 days off covering 7 days a week / 365 days a year / 7am to midnight
What’s in it for me…?
* Permanent contract
* Annual bonus scheme with the potential to earn up to 20% of your salary annually.
* 33% discount across all our brands.
* Flexible working – a mixture of working from home and in the business.
* Buy up to an extra 3 weeks holiday.
On top of all this, we offer; annual bonus scheme, a pension, 26 days paid holiday, private medical plan, high-street shopping discounts; and a free employee helpline to support you with whatever life throws at you.
What will I be doing…?
* Helping to manage the provision of the Helpdesk Service that meets the needs of the retail and corporate users and outlets.
* Working collaboratively with all areas of IT to ensure the daily service delivered by the MAB helpdesk 1st Line meets the team KPI’s at all times.
* Engaging effectively with your team and building the appropriate skills and competencies to generate a motivated team that delivers great service.
* Act as a 1st Level escalation contact for all suppliers and business contacts.
What do I need…?
* High quality analytical, problem solving, presentational and troubleshooting skills.
* High quality service management skills.
* An ability to persuasively communicate with senior management, employees and the outlets.
* A passion for customer satisfaction.
* An effective problem solving ability under pressure, with the capability for lateral thinking in both day to day and strategic issues.
Working at the home of hospitality (our head office), your support will put smiles on our guests and teams faces. This is the place where we get creative, train our teams and crunch our numbers.
Closing Date – 11.59pm on Wednesday 18th December 2024
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