As a Supervisor, your key responsibilities will include:
* Direct line management and coaching of Warehouse Operatives / Trainee Supervisors including 1:1's to discuss performance vs expectation, identifying SMART goals when performance is not met in any of the key functional areas within responsibility.
* Working with the Section Manager for your department to monitor delivery to plan and identify key areas for improvement during your shift.
* Driving performance on key metrics to ensure an efficient warehouse operation that can fulfill customer web and store demand on time and in full.
* Driving the highest standards of safety on site, working with the Safety team to ensure adherence to all safety routines/procedures (e.g. Floor Safety Inspections, Hazard Spotting, Safety Gembas, Risk Assessments, Audits).
* Reviewing the weekly labour plan to ensure adequate cover, sharing with the Section Manager and highlighting any issues/feedback.
* Providing detail when daily/weekly targets are not met and creating a plan to bridge the gap.
* Alongside the Warehouse Leadership team, partnering with other key stakeholders to ensure all strategic activity is on track and supported.
* Supporting the successful implementation of culture change and turnover reduction.
Along with your benefits package, we also offer a wide range of perks for our colleagues:
Reward, Recognition and Opportunities
Frasers Champion - Our employees are at the heart of our business, and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer-nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it, or been relevant.
Fearless 1000 - By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1 million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance (subject to terms and conditions).
Frasers Festival - An event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe - hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge, and much more.
CEO Sessions - Once a quarter, we offer 20 employees the opportunity to attend our "CEO Sessions" run by our CEO and leadership team. Employees have the chance to connect, network, and submit questions around specific topics such as our Sports or Luxury business.
Retail Reconnect - In order to build the planet's most admired and compelling brand ecosystem, all employees must understand our business, product, and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office that will improve how we work.
Employee Welfare
Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues' physical, financial, and mental wellbeing. The app is accessible for every employee and includes training, nutrition, and lifestyle advice - all completely free.
Retail Trust - We know that it's not just about physical health; mental wellness is equally important, which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24-hour wellbeing helpline, wellness hub, counselling, and financial/legal support.
What's next?
Our Recruitment Team will be reviewing applications, and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focused and centred around how you align with our Culture and Values. If successful, we anticipate two further interview stages with the Hiring Manager/wider team, which will be more technically focused and could include a presentation/task so we can see your skills in action.
Minimum Requirements:
* Experience in Warehousing, Logistics, or Supply Chain.
* High potential for people and change management.
* Good systems skills.
* Customer-focused approach to operational management.
* Resilient, flexible, and approachable.
* Problem-solving ability in a fast-paced business.
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