Job Title: Assistant Operations Center Manager
Department: Operations (Public Sector)
Management Responsibility for: Team Leaders
Travel Required: Yes - Infrequent
Reports to: Operations Centre Manager
Location: Site-Based Bangor
Contract Type: TBC
Job Summary / Overview
The Assistant Operations Centre Manager (AOCM) is responsible for delivering high levels of performance and employee engagement in their business area across a multifunctional back office and Contact Centre team, which will in turn drive high profitability and client satisfaction. They will do this by ensuring a positive and productive working culture, through their ability to lead, inspire, motivate, develop and manage their people to deliver exceptional levels of quality and customer experience whilst meeting all relevant operational and business KPIs.
Worki...