Who we are
HealthHarmonie is a fast paced, growing healthcare organisation that operates from various locations across England. Headquartered in Birmingham, we were established in 2003 and have been growing ever since, in the ever-changing healthcare industry, developing our presence across the UK.
We work in partnership with a number of NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home, these include; Diagnostic Ultrasound, Gynaecology Services, diagnosis and treatment of Dermatological conditions, Ophthalmology services and the provision of extended Minor surgery procedures.
About the role
As a Receptionist at HealthHarmonie, you will play a crucial role in ensuring the smooth and efficient functioning of our healthcare services. Your primary responsibilities will include:
* Greeting patients and visitors, creating a positive and welcoming atmosphere
* Responsible for keeping the reception area clean, organized, and well-maintained at all times
* Accurately inputting patient details into the Evolution system to maintain comprehensive records
* Assessing and prioritizing patient referrals based on urgency and medical need
* Contacting patients to schedule appointments
* Scanning and attaching referrals to the respective patient's file for easy accessibility
Work Schedule and Location
* You will work on a 5 out of 7-day schedule as our service operates seven days a week.
* Shift timings will generally fall between 7:00am to 7pm
* Your main base will be Zenith House, Highlands Rd, Solihull B90 4PD, there may be time where you may need to cover other clinic locations.
About You
* You should align with HealthHarmonie's core values, demonstrating compassion, motivation, attentiveness, integrity, and a commitment to excellence.
* Prior reception and administration experience is preferable, however we welcome applicants who display a strong passion for providing high-quality care and take pride in their work, and we will invest in your training accordingly.
Expectations
* As a successful Receptionist, you will have the opportunity to make a meaningful impact on our business and help our patients, fostering a promising career path within our company.
* Before commencing your role, you must fulfill legal eligibility requirements to work with us, including a successful disclosure check from the Disclosure and Barring Service (DBS) and the provision of your right to work documentation during the interview stage.
* Your training will begin with a corporate induction followed by shadowing an experienced team member, ensuring you gain the necessary skills and knowledge for the role. Full attendance during the training period is essential.