Description Out of the successful launch of Chase UK in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment. As a UX Researcher at JPMorgan Chase within the International Consumer Bank, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them. While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world. About the role You will be working alongside design, product, content and engineering committed to creating customer-led experiences. You will play a critical role in creating useful, usable, and delightful products. You will work with stakeholders across functions and levels and have impact at all stages of design and product development. You will lead and explore user behaviours and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and working closely with teams analysing behavioural/app data. Your responsibilities Lead user research in a given product area working closely with Design, Content, Product and Engineering Work with Design and Product to prioritise research opportunities in a fast-paced, rapidly changing environment. Lead and advise on research plans, overall user research strategy and methods Manage and conduct generative and evaluation research Conduct independent research on multiple aspects of products and experiences Empower and assist designers in conducting research. Understand and incorporate complex technical and business requirements into research Advocate and provide guidance on how to use customer insights and data to inform decisions Present and communicate user research and recommendations to the larger organisation Support and develop best practices, research methodologies and frameworks to drive efficiency across the organisation Be an advocate for the customer and foster a shared understanding of a customer first approach in the organisation. Requirements Hands-on experience as a UX Researcher in a B2C product environment Experienced in a wide range of exploratory and evaluative research methods in product and/or service development Experience scaling research processes and defining best practice Passion for championing the customer In-depth understanding of user experience best practices Critical-thinking and problem-solving skills Solid communication and interpersonal skills Ability to communicate research insights to different stakeholders Thrive in a fast-paced, collaborative, team-oriented, cross-functional environment Develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders Experience in establishing scalable participant recruitment strategies and automated workflows for efficient participant outreach Proficiency with use of research tools such as usertesting.com, Maze and Optimal Workshop Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience What we can offer Competitive salary and bonus package 27 days annual leave Exciting, inclusive culture Support and opportunities to develop your skills and career Annual volunteering day Extensive financial, health and parental benefits Private healthcare Generous employer pension contribution If this sounds like an interesting opportunity to you, let’s chat Our recruitment process ensures you get everything you need to decide whether to work for one of the biggest names in global banking.