Description Do you have strong leadership qualities and skills in using complex data to inform decision making? Do you have experience of working flexibly in a changing operational environment to ensure that performance and quality standards are met? Do you enjoy working collaboratively to identify opportunities for improvements, exploring new ideas and solutions? Social Security Scotland’s Fraud and Error Resolution Unit (FERU) is seeking a Fraud and Error Adjudication Lead. This is a high-profile role, where you will apply your leadership skills and benefit decision-making expertise in a dynamic and collaborative environment. You will lead the Error Correction service for Low Income Benefits, in potential fraud and error cases, ensuring compliance with legal requirements while exploring opportunities for improvement. This varied position offers the chance to develop a wide range of skills and make a meaningful impact on people’s lives, with excellent career progression opportunities. Responsibilities Responsibilities • Managing the Error Correction service for Low Income Benefits, ensuring compliance with policy and legal advice, providing support and guidance on unusual, high interest or complex cases. • Ensuring consistency of decision making within the team, by supporting the strengthening of guidance and developing appropriate Quality Assurance processes. • Oversight of workflow and caseload management, including proactively identifying and correcting error through methods such as sampling and data matching. • Ensuring that appropriate Management Information is collected on internal team performance, as well as for identification, analysis and mitigation of potential fraud and error risks. • Drafting official papers for error reporting for Social Security Scotland. • Engaging and influencing stakeholders to support reductions in error. • You will also be appointed (following learning and accreditation) as an Authorising Officer under the Regulation of Investigatory Powers (Scotland) Act 2000 – to consider applications to conduct covert operations to support counter-fraud work Qualifications Success Profiles Success profiles are specific to each job and they include the mix of technical/professional skills, experience and behaviours candidates will be assessed on. Find out more about how we assess the Success Profile elements. Technical/Professional Skills You will demonstrate the following skills within the ODP competency framework. • Data and insight - (Level: Expert) If you do not have access to the framework, please contact recruitmentsocialsecurity.gov.scot Experience • You will have experience of leading teams in a complex or error correction casework environment, ensuring accurate and consistent outcomes. • You will also have experience of collating and reporting error trends to stakeholders, to influence continuous improvement and error reduction activities. Behaviours • Managing a quality service – Level 4 • Communicating and influencing – Level 4 • Changing and improving – Level 4 • Leadership – Level 4 You can find out more about Success Profile Behaviours here. How to apply Apply online providing a CV and Supporting Statement (no more than 1000 words) which provides evidence of how you meet the technical/professional skills, experience and behaviours listed in the Success Profile overview above. If invited for further assessment, this will consist of an interview and presentation. Assessments are scheduled for w/c 24th February however this may be subject to change. Information Session We are holding a candidate information session for this role to provide you with information about the application and interview process, as well as further information on the role and team. The session will be held on Tuesday 28th January at 2:00-3:00pm. Please join us using the link below to find out more about the role and working for Social Security Scotland. Join the meeting now Expected Timeline (subject to change) Sift - w/c 3rd February 2025 Interview - w/c 24th February 2025 Reserve List In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 6 months. About us Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Working pattern Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be Enterprise House, Dundee. Equality Statement Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitmentsocialsecurity.gov.scot Find out more about our commitment to diversity and how we offer support and recruitment adjustments for anyone who needs them. Further information This role is only available to existing permanent Civil Servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government. This post requires the successful candidate to clear additional National Security Vetting clearance to Security Check (SC) Level before a start date can be offered. Further information regarding National Security Vetting clearance can be found here - SC - Guidance Pack for Applicants - GOV.UK. Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes. If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via Recruitmentsocialsecurity.gov.scot Apply before - Tuesday 4th February 2025 at 23:55 Contact Name - Claire Price Contact Email - Claire.Pricesocialsecurity.gov.scot