About the Role
Can you resolve customer queries quickly and efficiently? Is your attention to detail second to none? Then come and join our friendly team as a Central Services Assistant.
Job Opportunity
As a Central Services Assistant you'll support the Central Services Operations Manager in the daily delivery of accurate and efficient processes which support the delivery of our business objectives.
You'll be involved in the running of distribution processes, drawing on your planning and organisation skills to effectively prioritise and meet deadlines. You'll be the prime point of contact for our customers, providing a great service dealing with phone calls and credit queries, while accurately maintaining our systems. Your administration tasks will include order management, providing delivery notes, picking lists, credit and return notes.
You'll develop great working relationships when liaising with external and internal partners to ensure the smooth flow of documentation so that our magazines are delivered to deadline.
Essential Skills
* high level of attention to detail
* proactive and efficient
* able to plan and prioritise to meet tight deadlines
* creating and maintaining effective working relationships across the business
About Company
The Frontline Group is made up of Frontline, Seymour, Gold Key Media and Routes to Retail. We’re the UK’s leading retail sales, marketing and distribution company working predominantly in the exciting and diverse areas of publishing and home entertainment.
Our key clients include publishers of iconic magazine brands such as Radio Times, Good Housekeeping, TV Choice, Heat, Top Gear, Grazia, Vogue, Slimming World, Cosmopolitan, Empire, National Geographic and 100’s more. We also work with major film studios managing their DVD presence within the grocery retail channel and are growing our reach in categories such as books and music with further category expansions on the horizon.
As a Distributor we work closely with UK and International retailers, wholesale, International Distributors and other parts of the supply chain to ensure our client’s sales, retail marketing and distribution objectives are met. Through our brand targeting and audience engagement agency Gold Key Media we develop sampling and marketing solutions, and we manage brand placement activities in the events, travel and hospitality sectors across the world.
The Frontline Group is owned by two of the world’s leading publishing companies, Bauer Media and Immediate Media Company (Hubert Burda Media). This will provide opportunities to grow your career across a number of different businesses and functions including brand marketing, sales, analytics, insight, finance, IT services, supply chain and publishing. We strongly believe in developing our own people and have a great track record of supporting and coaching our colleagues, who have then gone on to grow their career within our business.
Our teams are made up of the most talented and widely respected people in our industry and are seen as the experts in their fields. At the Frontline Group we celebrate our differences and ensure everyone feels welcome, trusted and valued for being their authentic selves.
All our roles offer an informal hybrid working option, combining in-office and remote/home working.
Want to see what our People say about working for us?
Head on over to our website Frontline Group to find out more.
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DE&I
Bring ‘You’ to the interview
Diversity and inclusion are at the heart of everything we do. We want to make sure that our selection processes are transparent and fair, providing a level playing field for anyone who wants to come and work with us. Therefore, if you require any adjustments to an interview process, please feel free to get in touch with leena.samra@flgroup.co.uk who will be happy to discuss your needs in complete confidence.
Benefits
At the Frontline Group, we offer great development opportunities, enhanced family friendly leave and a range of salary sacrifice flexible benefits which you can select based on your lifestyle; benefit options include private medical insurance, holiday purchase and a tech scheme, to name a few.
On top of that, we also offer:
* 25 days holiday plus bank holidays (pro rata)
* Contributory pension scheme
* Life assurance and income protection
* Executive coaching and mentoring available to all
* Everyone has access to our EPIC approach to talent development
* Informal hybrid working
* 2 paid volunteering days per annum
* Additional discretionary day and loyalty schemes
* Confidential Employee Assistance Programme
* Stuart House, Peterborough - On site gym, parking