Job details
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Pay
Job type
Permanent
Location
Kegworth DE74 2EL
Full job description
Job Purpose: To ensure that the Reception and Administration functioning of the Practice runs smoothly, providing a high level of service to patients, doctors, nurses, and other members of the Practice team.
Duties and Responsibilities:
1. Telephone Duties: Making appointments, taking and passing on messages, confirming No Action Required results, and making appointments to discuss results, signposting callers to the appropriate healthcare professional, handling home visit requests, and dealing with general enquiries and first-level complaints.
2. Reception Duties: Greet and direct patients and visitors, register new patients and temporary residents, keep the Reception & Waiting Room area tidy and presentable, ensure outstanding queries are explained and handed over to colleagues as necessary, respond to requests of doctors and nurses during surgery, collect payments from patients for non-NHS services, and deal with general enquiries and complaints.
3. Filing: Filing and retrieving paperwork as requested (e.g., Lloyd George envelopes), dealing with requests and queries relating to repeat prescriptions, and raising prescriptions as per Practice protocols.
4. General: Assist the Practice Management Team with management tasks and the general administration of the practice, input and extract information from the Practice computer system, register new patients onto the system daily, scan incoming correspondence and documents to patient records daily, ensure all requests for photocopying are carried out daily, shred confidential information daily, print summaries and attached documentation from patient notes for inclusion in Lloyd George envelopes and onward transmission to health authority when patients leave the Practice, summarise medical records, tidy all Lloyd George envelopes received into the Practice ensuring all papers are in date order and neatly filed, maintain an overview of admin tasks (e.g., cytology admin, recalls), open and lock up practice premises, and maintain security in accordance with practice protocols, observe health and safety guidelines, observe confidentiality policy and guidelines, and perform any other reasonable duties as necessary.
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