JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Essential Duties and Responsibilities Responsibilities include: Minimum of 5 years of experience in corporate travel management or a related field Strong analytical skills, finding the story in data and identifying root cause in technical tickets. Travel Industry expert, with various supplier, corporate buyer roles, including Self-booking tools, Payments, Airline or Hotel supplier Proficiency in travel management systems and related software. Experience in managing self-booking systems, including implementation planning, configuration validation and deployment of roadmap. Preferred knowledge of new business travel platforms Project Management acumen including planning, managing scheduled timelines, stakeholder engagement and communication Supplier support, including contract services, communication and management Secondary language proficiency, both written and voice, preferred Excellent written and verbal communication skills Strong analytical and problem-solving abilities Excellent communication and interpersonal skills Ability to multitask and prioritize in a fast-paced environment Additional Duties and Responsibilities Support local and global stakeholders in initiatives providing subject matter expertise and guidance to integrate and support best practices Identify, create and lead travel technology implementation for region Document end to end traveler journey, understanding of customer movements, models, business areas, business types, travel types, spend trends, geographies. Lead Know Your Customer for designated region and traveler groups. Key Performance Measures Alignment with global goals; Customer obsession, improve traveler experience via increased Net Promoter Scores and self-booking adoption growth Skills Detailed approach to customer journey: self-booking tool implementation, project management skills, strong relationship skills, strategic problem-solving, MS (excel, word, ppt); advanced communication skills (written and verbal) Experience in managing projects, creating milestones and documenting successes. Attention to detail, follow through and ownership of products. Competencies Comprehensive expertise in the travel industry, spanning the entire customer journey Experience in Corporate travel management, business travel technologies and travel operations, including program performance knowledge Ability to build, nurture and enhance stakeholder relationships across various business verticals Ability to understand, analyse and identify insights from travel data/reports with a next step and action item mindset Innovative thinking and bias for action with a strong focus on quality assurance and attention to detail Ability to work individually as well as collaborate in a team environment Location: On-site –London, GBR Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table If you require any changes to the application process, please email EMEATAjll.com or call 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .