Senior Housing Support Worker
Job type: Full - Time /Permanent
Salary: £26,678 Per Annum (Base salary £26,478 + £200 unsociable hours). This role is also eligible for a one-off retention payment of £1,000 upon successfully completing 9 months service.
Hours: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00)
Location: North East
Requirements: Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role. An Enhanced DBS and Prison Clearance is required for this role. These will be completed as part of the Pre-Employment Screening process.
Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime. Nacro delivers the Community Accommodation Support service (CAS) which is a national service across England and Wales.
Duties and Responsibilities:
* Act as a senior operational practitioner working across the area guiding and supporting teams in matters of practice, quality, performance, compliance, and resource management.
* Carry a caseload of complex need service users and line manage support workers as needed for temporary periods.
* Improve the lives of service users by coordinating the provision of direct housing-related support and housing management services.
* Act as a peripatetic senior operational lead providing direct input and support on practice, performance, or quality matters.
* Co-ordinate and deliver service improvement plans in collaboration with the Quality team and Service Leads.
* Work with the Quality and Safeguarding Team on the development and implementation of procedures and toolkits.
* Be a safeguarding lead, advising teams on effective management of incidents, practice, and reporting.
* Represent services at external operational meetings related to service user assessments, reviews, and referral assessments.
What We Expect From You:
* Actively contribute towards meeting team performance targets.
* Be an operational subject matter expert (SME) on safeguarding, policy and practice compliance, health and safety, and support practice.
* Participate in on-call rotas as required.
* Work flexibly across the area and services where required.
* Deputise for your manager when required.
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