Job Description: The Customer Engagement Representative is responsible for qualifying warm leads through Marketing and booking appointments for the outside sales representatives. This is an on-site position at our United Kingdom office with potential hybrid transition after the training period. This position will require someone with great time management, customer service, and organization skills. The ideal person will have great phone communication skills as well. LI-LN1 Job Requirements: Essential Duties and Responsibilities: - Qualifies inbound marketing leads and schedules sales appointments. - Utilize the Customer Relationship Management (CRM) system and following standard work. - Maintains open communication with the field sales team to ensure a seamless transition of leads from Marketing to Sales. - Meets individual daily, monthly, and quarterly sales appointment targets. - Maintains a high level of product knowledge to support a high level of conversion rate from lead to appointment by providing prospective customers with consultations over the phone. - Effectively collaborates with multiple departments such as Marketing, Sales, Research & Development, and Regulatory Affairs when needed to support customer satisfaction. - Attends, understands, and actively participates in Daily Management meetings to stay abreast of Key Performance Indicators (KPIs) and top priorities including the status of appointment metrics and conversion rate. - Participates in continuous improvement activities under the Envista Business System (EBS) to contribute to a high-performing team while meeting customer satisfaction. - Attends required department trainings on and offsite when needed. - Follows company policies and procedures including quality and safety. - Travels up to 10% domestically. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must be able to function in a fast-paced environment, where priorities may change rapidly. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: - High school diploma or equivalent required. A bachelor's degree is highly preferred. - Minimum of 1 year of relevant customer service or related experience - Experience with CRM is preferred; Microsoft Dynamics is a plus Skills and Abilities: - Self-driven and ability to quickly establish a high level of integrity and trust with customers required. - Strong business acumen including business management fundamentals required. - Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required. - Proven success in quickly learning computer systems required. - Excellent data entry accuracy and strong attention to detail required. - Effective verbal and written communication skills in English required. - Proficiency in reading and interpreting documents in English required. - Proven success in prioritizing assigned work required. - Ability to gather, understand, and interpret information required. - Good analytical and conceptual thinking skills required. - Ability to build and maintain good rapport and handle situations with confidence, tact, and resourcefulness required. - Ability to speak English and Spanish Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Constantly sits. - Frequently uses hands and fingers. - Occasionally walks and stands. Operating Company: Orascoptic Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .