Customer Services Executive Full Time Permanent, Burgess Hill
Client: First Recruitment Services
Location: Burgess Hill, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 6dacf4a40776
Job Views: 6
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
The role: The Customer Service Executive is responsible for all aspects of customer service, including responding to email inquiries, checking customer accounts, monitoring direct debits, processing payments, and following up with customers and clients. The role also involves supporting sales, admin, and accounts teams with administrative tasks and managing excess workloads.
Duties and responsibilities:
1. Direct communication with customers via phone and email
2. Resolving complaints
3. Liaising with multiple departments to understand current situations, processes, and required actions to ensure timely and appropriate outcomes for both clients and the business
4. Preparing and checking invoices
5. Chasing outstanding payments from customers
6. Collaborating with accounts and sales teams to ensure smooth and accurate information flow to clients
7. Providing quality and timely customer service at all times
8. Performing sales administration as needed
Skills, competencies & experience required:
* Customer-focused with excellent phone manner
* High attention to detail
* Proficient in Excel and Word
Please apply now for immediate consideration. Shortlisting will take place soon.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Please note that no terminology in this advert is intended to discriminate on the grounds of gender, marital status, race, religion, colour, age, disability, or sexual orientation. Candidates will be assessed solely on their merits, qualifications, and ability to perform the duties of the job.
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