The successful candidate will be passionate about retail, welcoming to audiences, and deliver an outstanding level of customer service, maintaining high-quality visual displays and offering information in advance on products in both Ikon’s physical and online shops. Reliable and well-organised with excellent attention to detail, having an interest in contemporary visual arts would be helpful.
Responsibilities also include reception duties and Duty Person responsibilities to operate in line with Ikon’s control measures. The postholder will work as a member of the Front of House team and will be required to work on a shift/rota basis which includes regular weekends and occasional evening work, over four days per week. Core hours are 28 per week with occasional opportunities for overtime.
Ikon has a long-standing commitment to diversity in its programming, producing, staffing, and community engagement. We actively seek applications from the widest range of applicants.
Key Responsibilities:
1. Deliver an excellent visitor experience and the highest possible standards of customer service in Ikon Shop.
2. Plan an active role in the development of Ikon’s retail operations, maximising sales to support Ikon’s income generation targets.
3. Accurately receive inbound stock onto Shopify, merchandise, and promote new stock lines both in-store and online.
4. Act as Duty Person, including Chief Fire Marshall and First Aider, providing operational coordination and ensuring a safe and secure environment for staff and visitors.
5. Contribute to and support team working with colleagues in the Front of House team and wider teams to ensure an efficient working environment.
6. Operate in line with Ikon’s policies, practices, and procedures at all times.
How to Apply
Please send the following to office@ikon-gallery.org by Thursday 30 January 2025, Midday (BST) with the subject line ‘Ikon Shop Assistant Application’:
1. A completed application form.
2. A complete Equal Opportunities Monitoring form.
For a complete job description and to download the application form please visit Ikon’s jobs page on the website.
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