Our client is looking for a Customer Sales Coordinator to join a busy manufacturing company in Redditch. In this role, you will be the key link between customers and the company, handling prices, product information, availability, dispatch details, and order processing. This position suits someone who enjoys a dynamic, varied role and developing customer relationships.
Responsibilities:
1. Answer telephone calls and emails from customers, responding promptly and efficiently to inquiries.
2. Follow up on quotations and projects to gather further information and convert them into orders.
3. Prepare and load quotations onto the in-house system for the company's products and forward them to customers.
4. Maintain project and customer records on the CRM system.
5. Review customer orders and enter them into the order processing system.
6. Understand customer requirements by building and maintaining relationships with both new and existing customers.
7. Liaise with other departments to obtain necessary information for customers.
8. Manage customer returns and goods return agreements.
9. Observe and promote company health and safety regulations.
10. Ensure proper use and maintenance of equipment.
11. Perform tasks delegated by the Sales Office Manager or Sales Team Leader.
12. Communicate effectively and professionally, both verbally and in writing, with customers and staff.
Skills and Experience:
* Experience in sales order processing and customer service.
* Administrative experience within a busy department.
* Strong customer service skills.
* Excellent IT skills.
* Eagerness to learn.
In return, you can expect a competitive basic salary depending on your skills and experience.
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Created on 26/04/2025 by TN United Kingdom
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