Customer Service Representative - Guatemala
Thursday, January 9, 2025
Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.
We offer:
* Opportunities to advance within
* Tremendous bonus opportunities
* Fantastic Supervisors and a Positive environment
* Paid time off and paid holidays after 90 days
Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team!
Position Summary:
We will empower you to provide best in class service! Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.
Essential Duties and Responsibilities:
* Respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance.
* Maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things.
* Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond quickly and effectively to customer questions.
* Multi-task to document while speaking with the consumer.
* Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality. Meet clients’ specific quality standards.
* Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly.
* Be consistently at work and on time.
* Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify the appropriate person with an alternate plan.
* Other duties as requested by management.
Minimum Qualifications
* Must be able to successfully pass a criminal background check.
* Data entry and basic computer skills.
* Previous call center experience or assisting customers preferred.
* Education: High School diploma or GED.
ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.
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