Hours: 37.5 hours per week
This is a Permanent, Full-Time vacancy.
Are you customer-focused, with excellent problem-solving skills and a professional, friendly manner? If delivering excellent customer service is your passion and you enjoy using your initiative to confidently help a diverse range of customers, sometimes in difficult or sensitive situations, then we would like to hear from you!
As a Customer Liaison Officer, you’ll be on-hand to offer solutions and advice to customer and internal stakeholder queries to ensure surveying works and follow-up works are undertaken. You’ll ensure customer satisfaction is measured and identify any improvements, liaising with colleagues to highlight any issues and implement changes to the process. As the first point of contact for enquiries about physical works, you will visit customers in their homes, attend contractor meetings, and resolve issues with a ‘right first time’ approach. With strong attention to detail, you’ll support managers in monitoring and reporting on contractor performance and customer satisfaction and will help monitor the delivery of projects to ensure completion on time and on budget.
We’re looking for an experienced, customer-focused individual who understands the social housing market and can deliver effective customer services. You’ll be accustomed to working in a challenging and fast-paced environment, and meeting targets and deadlines. With good numeracy skills, you’ll be able to maintain budgets and reports. An understanding of asset management projects, building construction, design, and surveying is desirable; it is essential that you are prepared to progress towards gaining formal recognised competence and qualification in this field.
Community Housing was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershire’s largest Registered Providers of social housing, managing around 6000 homes and offering a range of services that help people to live independently.
We are proud of what we have achieved so far for the people and communities we support. Over the coming years we are focused on helping people to thrive and live independently, knowing they have a secure place they can call home, that they can afford, and with a landlord who cares about them.
Our Corporate Plan will help us to push forward and achieve results for our customers and communities. But even more so, it is our people that will drive our success. With the right people, with the right skills, knowledge, behaviour, and values we achieve our goals.
When we are looking to recruit, we don’t just look for the best skillset or experience; we are also looking for people who will support our vision and ‘The Community Way’ of doing things.
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