After Sales Technician
Purpose of the Role:
To deliver high-quality technical support, servicing, and maintenance for customers post-purchase, ensuring product performance and customer satisfaction across the UK. This role involves field visits, technical troubleshooting, repairs, and customer education, with a strong focus on upholding brand reputation and product reliability.
Key Responsibilities:
* Provide on-site diagnostics, repairs, and maintenance of dehumidifiers for residential and commercial customers.
* Offer remote troubleshooting and technical support via phone, email, or video calls.
* Carry out warranty and non-warranty repairs, recording all service activity accurately.
* Perform product inspections, part replacements, and calibrations in line with company standards.
* Document issues and escalate recurring faults or design issues to the product engineering team.
* Deliver technical training and guidance to customers on product use and maintenance.
* Maintain accurate records of service calls, parts used, and time spent.
* Support spare parts management, stock control, and returns processes.
* Collaborate with the sales and R&D teams to improve customer experience and product design.
* Ensure compliance with health and safety regulations and company policies.
If you are interested, please, apply to this job offer or send us your CV to rrhh@fisair.com