Company Overview:
Our client is a dynamic and innovative travel company dedicated to providing outstanding sales and service solutions for a diverse portfolio of partners. They are rapidly expanding, delivering contact centre functions for some of the most recognisable names in the travel industry. With a strong commitment to excellence, our client continually seeks top talent to drive forward their growth and success. Currently, they are looking for a Training and Quality Assurance Manager to help develop and support their growing team.
Job Summary:
As a Training and Quality Assurance Manager, you will play a pivotal role in delivering comprehensive, effective, and engaging onboarding experiences for new employees and homeworkers working in the virtual call centre. You will design and implement tailored training programs that empower team members to excel and contribute to company success. This role requires a creative and strategic thinker with excellent communication skills and a passion for developing individuals. You’ll also work closely with clients to ensure alignment between the company’s values and those of the client’s in-house teams.
Key Responsibilities:
* Induction Programme Development: Create and continuously improve the induction programs for employees and homeworkers to ensure alignment with company values, culture, and objectives.
* Training Design: Develop and maintain training materials, modules, and resources tailored t...