Technical Support Specialist II Do you like solving problems? Would you like to provide first-class guidance and support to the companies Users? About the Business LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/ About our Team The team consists of 6 Service Desk Analysts who are based at Sutton, Greater London office. About the Role As a Technical Support Specialist II, you will provide advanced technical assistance to resolve complex IT issues. Your role involves troubleshooting, analyzing, and resolving software and hardware problems to ensure seamless operations for end users. You will also contribute to the development and maintenance of support documentation. Responsibilities Assisting users with diagnostics and troubleshooting through tool use and verbal guidance. Connecting mobile devices (iOS, Android, Windows) to a corporate infrastructure Engaging in Service Desk activities including End User Support, Integration Monitoring, and Ticket Status Supporting processes related to end-user experience such as ID creation, distribution, passwords resets, and authorization of product Requirements Possess excellent communication and customer service skills. Experience in a Level 1 Support role, working with Windows & Mac OS in a remote support scenario Experience of MS Windows 10 & 11 & Office 365 desktop administration Experience with Virtualisation (Citrix) and Virtual Desktop support Experience with Troubleshooting Outlook, including problems connecting to Exchange/Office 365 Connecting via a VPN, using multifactor authentication Experience of ITSM software, such as TOPdesk, Service Now, Remedy, Supporting mobile device (iOS, Android, Windows) in a managed enterprise environment Experience of Supporting macOS productivity applications i.e. Adobe Creative Suite/Creative Cloud, Microsoft Office etc, (Azure) Active Directory administration and Windows networking LI-RV1 LI-Hybrid At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK. Please read our Candidate Privacy Policy .