Founded in 1932, McLarens is a leading independent global insurance services provider with owned offices and operations strategically located in 45 countries around the world. With a focus on complex, commercial and specialty markets, McLarens provides loss adjusting, claims and risk management services, as well as auditing and pre:risk surveying. McLarens' global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. McLarens, expert adjusters have an average of over 25 years' experience, operating across a range of industries with specialties including: Agriculture, Aviation, Casualty, Crisis Management, Construction and Engineering, Entertainment and Contingency, Environmental consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property services. For more information, :mclarens
The Opportunity
Reporting to the Credit Control Team Manager, you will be responsible for cash collection, reconciliation, query resolution, reporting, refunds and reducing DSO and Bad Debt across the McLarens group.
The role
The repsonsibilities of the role are;
:Collection of fees for all McLarens companies using various collection methods.
:Follow a set process agreed upon by the Head of Billing and Collections and Managing Director.
:Work towards monthly group and individual cash targets.
:Reducing any bad debt within your area.
:Ability to work in multiple currencies chasing debt in various countries.
:Reconciling various files and accounts.
:Working with aged debtors, resolving queries
:Working closely with Adjusters, Insurers and Brokers
:Maintain and issue monthly statements and BDX, including uploading invoicesonto various portals including Legal X.
:Respond to client requests for information within a specific timeframe.
:Seek assistance from adjustors to resolve any outstanding issues.
:Process McLarens fees and reserves into Class and ECF
:Create and maintain spreadsheets and reports to identify clients for collection.
:Issuing Refunds in a timely fashion and ensuring that they are processed.
:Keeping management informed of your progress, queries, or changes toClient processes.
:Keeping systems/master data updated with comments and changes to Clientinformation.
:Completing reports for various areas of the business. Daily, weekly and monthly
Key Performance Indicators
:Achieving individual cash targets
:Reducing Debtor Days Outstanding
:Reducing the percentage of Debt overdue
:Reducing the Bad Debt provision
Experience and Qualifications
Essential:
:Significant demonstrable experience in Credit Control, working in a fast:paced, high:volume environment.
:Ability to follow set processes but also be able to "think outside the box" to resolve a query or chase a client.
:Excellent work ethic with a proactive attitude.
:IT literate with advanced Word and Excel skills, able to produce Pivot Tables and V:Lookups.
:Having worked on various accounting or bespoke systems, SAP, Oracle. And internal data management systems.
:Excellent query resolution and the ability to use all systems available to resolve the queries.
:Excellent reconciliation skills with the ability to obtain firm commitments for payment from the clients.
:Client:focused, good at establishing and building relationships.
:Experience in raising billing issues with senior staff.
:Experience in organising work to ensure objectives are met.
:Experience negotiating details to which both parties are willing to commit and deliver.
:Able to communicate in a clear, professional, concise, and structured manner internally and with clients.
:Enjoy working in a team and independently.
:Ability to self:motivate and self:manage their workload.
:Enjoys challenges and resolves queries with a positive attitude and persona.
Advantageous:
:Experience with comp