GLL is looking for a Concierge (Reception) at Robinson Pools and Fitness, Bedford.
If you have the passion for people and the ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.
As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
You will need to thrive in a busy environment and be unfazed by the variety of the role. Our concierge role is varied and could involve anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to provide our customers with an exceptional experience.
If you’re passionate about creating positive change in people’s lives and health, this is your chance to make a real impact. Robinson Pools and Fitness is a central hub for the local community, and you’ll play a pivotal role in embedding GLL’s core values, fostering community engagement, and building lasting relationships with key stakeholders.
What you need:
1. A real focus on customer service.
2. Passion and personality.
3. Knowledge of health and safety.
4. Be a great team player.
5. Good IT, literacy, numerical, and communication skills.
6. Some experience of administration.
What you’ll do:
1. Be the first point of call for customers.
2. Answer incoming calls to the centre.
3. Deal with transactions including setting up direct debits.
4. Handle membership enquiries including selling memberships to customers.
5. Set up equipment.
6. Support your team daily from preparing Studios, Gyms, or Sports Halls for various activities to the general cleaning and upkeep of the centre.
The Basics:
Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible, but working from home is not an option for this role.
We are a Real Living Wage employer and accredited Living Wage organisation with industry-leading rates of pay.
We can offer a career, not just a job, with extensive learning & development, multi-skilling, and apprenticeship programme support available.
A uniform will be supplied and must be worn.
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to build a career with!
Additionally, GLL offers employees a range of employment benefits:
1. Access to a pension scheme.
2. Health Assurance and access to Counselling services.
3. Access to the tax-efficient Ride to Work bicycle purchase scheme.
4. Free annual eye tests.
5. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner, including GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
1. The right to stand for the Society board and to vote for board members to represent you.
2. Access to team building and fun events such as Treks, Concerts, outings, etc.
3. Access to a range of benefits exclusive to our people – ask your line manager for details.
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