What's involved with this role:
Temporary Housing Repairs Planner/Admin
Caerphilly 5261596
Key Requirements:
Ability to assess and deal effectively with response repairs queries.
Ability to manage change by incorporating new technology to communicate effectively with mobile working team.
Ability to react to emergency situations ensuring all operations and levels of productivity are maintained.
Ability to write reports and produce information for senior officers in a variety of formats.
Experience of working in a customer focused environment.
Experience in the use of IT software and database packages.
The purpose of the role is to provide high levels of customer care through the establishment of good working relations with clients and customers including customer satisfaction surveys and taking appropriate action to improve service delivery.
Key Responsibilities:
Effectively organise and co-ordinate a team of trade staff, Surveyors and program of works via the dynamic scheduling system to meet customers’ expectations.
Manage mobile working teams workloads effectively to minimise lost time, improve operational performance and reduce un-necessary travelling, resulting in improved business efficiency.
Ensure jobs are completed right first time by ordering the correct materials, organising trade labour requirements effectively and arranging appointment times based on known availability of resources.
Manage change by incorporating new technology into organising and managing diaries such as utilising hand-held PDAs to communicate effectively with the mobile working team.
Support the service area by contributing towards the improvement of key performance indicators.
Re-arrange appointments with customers where necessary.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.
1
Job Ref: Caerphilly 5261596
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.