Description Proposed Interview Date: Week Commencing: Monday 25 November 2024 Closing Date: Tuesday 19 November 2024 Contract Type: Permanent Salary: FC4 £24,890.91 - £27,287.17 per annum Working Pattern: 36 hours per week, Monday to Friday, 11am – 7pm Location: Halbeath Depot, Dunfermline & Fife Wide Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement Job Details An exciting opportunity has arisen in the Housing & Safer Communities Service as a Housing Estates Management Officer. The role is key to the delivery of the Revised Estate Management Approach. You will be responsible for improving the condition of housing estates by proactively dealing with environmental concerns. This will be achieved by carrying out regular estate inspections, reporting defects, liaising with other services and working closely with community organizations to make improvements. Cleaning and maintaining all designated areas to a high standard including landings, entrance halls, lifts, launderettes, public areas and open spaces. Carry out estate inspections including gardens, open spaces, lock-ups and common areas including low and medium rise flats to identify defects and liaise with the Housing Management Officer. You will also identify projects that are priorities for local communities that will enhance their well-being and work in partnership to see these to fruition. To deliver an enhanced concierge service focused on improving community safety within the 12 tower blocks across Fife. It will be important to address estate management issues and reassure residents their concerns are being dealt with promptly. Deliver the Council's concierge service providing advice and information to tenants in addition to undertaking janitorial duties as required. You will provide a front-line service and support the work of the wider Housing & Safer Communities Teams. To monitor CCTV, alarm systems including Technology Enabled Care within the SARC/Control Room that will operate on a 24-hour basis. Deliver/co-ordinate appropriate responses to incidents/activations as they arise and liaise with the emergency services when necessary. The Person The successful candidate will be able to demonstrate an understanding of customer care and have excellent communication skills. They should be able to work unsupervised as required and use their own initiative to solve problems. Have working knowledge of equipment and current best practice in caretaking/concierge service or similar environment. Have a flexible approach to work, hours and locations. Can form good working relationships with others. Have the ability to travel throughout Fife. A link to the role profile is included below where you will find more information about the job and the type of person we are looking for. Further Information Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services Directorate Information - Council Department information Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X For more information, please contact: Brian Westwater, brian.westwaterfife.gov.uk