Job summary Position: Head of PCN Operations Location: Parklands Medical Centre (Hybrid) Salary: £45,000 - £55,000 per annum Hours: 37.5 hours per week (full time) Do you have a proven track record of operational excellence and leadership in healthcare settings? Pier Health Group is looking for a PCN Head of Operations to oversee and optimise the operational performance of our practices, ensuring the delivery of high-quality, patient-focused care. What We Offer: The opportunity to lead and innovate within a forward-thinking healthcare group. A supportive leadership team and opportunities for professional development. The chance to shape and drive the operational success of Pier Health Group. If youre ready to lead, inspire, and deliver operational excellence in healthcare, wed love to hear from you Please send your CV to bnssg.pierhealth.recruitmentnhs.net If you have any questions about the role please contact Julie Johnson (jjohnson1nhs.net) Head of PCN Operations. Main duties of the job Key Responsibilities: Collaborate with clinical and administrative teams to deliver seamless and patient-centred care. Ensure compliance with NHS standards, policies, and regulatory requirements. About You: Significant experience in healthcare operations management, ideally within primary care or the NHS. Strong problem-solving, decision-making, and analytical skills. Proven ability to lead teams and manage complex projects effectively. Excellent communication and stakeholder engagement skills. About us Founded in 2019, Pier Health Group is committed to delivering top-quality healthcare to over 100,000 patients across Weston-Super-Mare, Worle, and surrounding villages. Our goal is to provide consistent, high-quality primary care across all our practices, enhance patient outcomes, and improve the working lives of our staff. As both a Super-partnership and a Primary Care Network, we are uniquely positioned to drive transformative care in our community. Date posted 14 April 2025 Pay scheme Other Salary £45,000 to £55,000 a year Contract Permanent Working pattern Full-time, Flexible working, Home or remote working, Compressed hours Reference number A3508-25-0004 Job locations Parklands Medical Centre Anson Way Locking Weston-super-mare Avon BS24 7PR Job description Job responsibilities Job Summary The Head of PCN Operations will lead the strategic and operational functions of the Primary Care Network (PCN). This role ensures the effective delivery of services, compliance with regulatory standards, and the achievement of performance targets. A critical focus will be on fostering collaboration and driving innovation to improve patient outcomes. Key Responsibilities Primary Responsibilities Develop and nurture relationships with stakeholders to drive collaboration. Oversee the operational management of services, including the Covid-19 and RSV vaccination programs and ARRS contracts. Lead workforce recruitment efforts and workforce planning initiatives. Monitor operational project performance, ensuring alignment with strategic objectives. Manage complaints and lead investigations related to operational issues. Organise PCN and governance meetings to ensure effective communication and decision-making. Secondary Responsibilities Represent the PCN in relevant internal and external projects and meetings. Collaborate with other PCN leads to foster a culture of inclusivity and two-way communication. Job description Job responsibilities Job Summary The Head of PCN Operations will lead the strategic and operational functions of the Primary Care Network (PCN). This role ensures the effective delivery of services, compliance with regulatory standards, and the achievement of performance targets. A critical focus will be on fostering collaboration and driving innovation to improve patient outcomes. Key Responsibilities Primary Responsibilities Develop and nurture relationships with stakeholders to drive collaboration. Oversee the operational management of services, including the Covid-19 and RSV vaccination programs and ARRS contracts. Lead workforce recruitment efforts and workforce planning initiatives. Monitor operational project performance, ensuring alignment with strategic objectives. Manage complaints and lead investigations related to operational issues. Organise PCN and governance meetings to ensure effective communication and decision-making. Secondary Responsibilities Represent the PCN in relevant internal and external projects and meetings. Collaborate with other PCN leads to foster a culture of inclusivity and two-way communication. Person Specification Experience Essential Proven experience in operational leadership roles within healthcare. Expertise in workforce planning and project implementation. Skills Essential Strong interpersonal and negotiation skills. Knowledge of IT systems and healthcare regulatory frameworks. Demonstrated understanding of OAF and IIF. Effective time management and organisational skills. Personal qualities Essential Confident, adaptable, and capable of handling sudden demands. Demonstrates integrity and professionalism at a high level. Qualifications Essential Degree-level qualification in a relevant field. Desirable Further qualifications in management or operations. Person Specification Experience Essential Proven experience in operational leadership roles within healthcare. Expertise in workforce planning and project implementation. Skills Essential Strong interpersonal and negotiation skills. Knowledge of IT systems and healthcare regulatory frameworks. Demonstrated understanding of OAF and IIF. Effective time management and organisational skills. Personal qualities Essential Confident, adaptable, and capable of handling sudden demands. Demonstrates integrity and professionalism at a high level. Qualifications Essential Degree-level qualification in a relevant field. Desirable Further qualifications in management or operations. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Pier Health Group Ltd Address Parklands Medical Centre Anson Way Locking Weston-super-mare Avon BS24 7PR Employer's website https://www.grahamroadsurgery.nhs.uk (Opens in a new tab)