Job summary An exciting opportunity has arisen to join the ward clerk team at Peterborough Dialysis Unit. You will be working to support the ward staff and multidisciplinary team in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers. Main duties of the job Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls. Ensure messages are passed on to the relevant staff. To be able to organise time effectively, to work well independently and as part of the team The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives. To be able to remain calm under pressure. The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service. To book and coordinate the out-patient transport for patients on a daily basis, lease with transport providers to ensure a smooth service for patients. About us Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals: high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/ Date posted 08 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Part-time Reference number 358-6823269-RRCV-BC Job locations Peterborough Dialysis Unit Peterborough City Hospital, Bretton gate Peterborough PE3 9GZ Job description Job responsibilities Patient information & administrative duties, ensuring patient leaflets and information is in good supply. Produce files for patients who attend the Peterborough Dialysis unit. Using the Trusts IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly. Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked. Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department Ensure patient labels are attached to every document within the patient file. Complete front sheets for the notes showing dates of admissions and discharges. Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly. Ensure all transfer information is available within the patients notes where appropriate after a hospital sta Receptionist duties Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate as well as answering and directing phone calls. Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them Knowledge and skills required To be able to organise time effectively. The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives. To be able to remain calm under pressure The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service (Please refer to the job description/person specification for further details on the role) Job description Job responsibilities Patient information & administrative duties, ensuring patient leaflets and information is in good supply. Produce files for patients who attend the Peterborough Dialysis unit. Using the Trusts IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly. Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked. Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department Ensure patient labels are attached to every document within the patient file. Complete front sheets for the notes showing dates of admissions and discharges. Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly. Ensure all transfer information is available within the patients notes where appropriate after a hospital sta Receptionist duties Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate as well as answering and directing phone calls. Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them Knowledge and skills required To be able to organise time effectively. The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives. To be able to remain calm under pressure The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service (Please refer to the job description/person specification for further details on the role) Person Specification Experience Essential Experience of working with the general public Basic knowledge of clerical duties and responsibilities Desirable Previous experience as a ward clerk / clerical duties within a health care setting Training and qualifications Essential Good standard of written and spoken English Basic computer skills Desirable Previous experience as a ward clerk / clerical duties within a health care setting Relevant computer typing / secretarial courses Communication and relationship skills Essential Caring & compassionate. Able to cope in stressful & demanding situations. Ability to uphold confidentiality. Able to prioritise and work in a multi-disciplinary team. Able to communicate effectively to individuals needs. Must be able to use own initiative. Desirable Demonstrates willingness to develop self within the role. Demonstrate motivation to learn. Person Specification Experience Essential Experience of working with the general public Basic knowledge of clerical duties and responsibilities Desirable Previous experience as a ward clerk / clerical duties within a health care setting Training and qualifications Essential Good standard of written and spoken English Basic computer skills Desirable Previous experience as a ward clerk / clerical duties within a health care setting Relevant computer typing / secretarial courses Communication and relationship skills Essential Caring & compassionate. Able to cope in stressful & demanding situations. Ability to uphold confidentiality. Able to prioritise and work in a multi-disciplinary team. Able to communicate effectively to individuals needs. Must be able to use own initiative. Desirable Demonstrates willingness to develop self within the role. Demonstrate motivation to learn. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals of Leicester NHS Trust Address Peterborough Dialysis Unit Peterborough City Hospital, Bretton gate Peterborough PE3 9GZ Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)