About the Role Lea Vale Medical Group are looking for a medical receptionist with experience in customer service to join our surgery. This is an exciting role as you'd be joining an established non-clinical team that is rated outstanding by the CQC. You will become part of our dedicated reception team and strive to ensure our patients receive the best possible service from the practice. With good communication skills and the ability to respond sympathetically to queries and direct people appropriately, you will have strong organisational skills and be able to multi-task Main duties of the role: Assist patients to access the right services Book appointments and ensure that appointment bookings are well-managed. Assist with keeping health records accurate and up-to-date. File prescriptions, letters and documents. Manage the post. About the Candidate We would welcome applications from adaptable and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Ability to work in a polite, confidential and discreet manner, respecting patients at all times. Experience of working with the general public, being sensitive and empathic in all situations. Self-starter, able to work on own initiative, following set procedures and protocol. Capable of remaining calm, with consistent accuracy and concentration under pressure. Strong administration skills. Enthusiastic with energy and drive. Reliable and dependable. and the following qualifications and experience: Essential: Good level of education to GCSE standard or equivalent. Advanced working knowledge of Office 365 applications. An understanding, acceptance and adherence to the need for strict confidentiality. Desirable: Use of clinical system software eg. Systmone. Previous NHS experience ideally within a GP setting. About Us Lea Vale Medical Group is serving just over 45,000 patients and has been rated outstanding by the CQC. We believe in delivering high quality patient care through teamwork. As an employee of Lea Vale Medical Group, you will also enjoy the following benefits: Competitive salary. NHS Pension. Support to guide your personal and professional development. Excellent training opportunities. We are a CQC outstanding rated practice who believes in delivering high quality primary care services through effective teamwork and constant learning. We are looking for people who share the same teamworking ethics to join our team. We learn from the past but are always looking to the future, this is true when we look for new staff as well, your skills and experience will be what make you suitable for this role but we are more interested in your ideas for the future How you want to develop yourself and how that will improve our practice and the service we offer to our patients. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.