Job summary We are looking for an experienced IT Professional who has sound cloud knowledge of Azure, VDI and Security, Networking. The successful candidate should have a wealth of knowledge spanning various technologies and be able to use these skills to troubleshoot Cloud infrastructure and networking problems whilst ensuring that we are continuing to provide 5 star service to our user and our customers. Main duties of the job Technical Management & Delivery Responsible for overall systems management and technical planning, technology roadmaps projects and tasks. Collaborate with IT leadership to define the long-term infrastructure strategy including cloud adoption hybrid solutions enhance security and disaster recovery planning. Develop and maintain documentation for infrastructure configurations and standards. Project handovers to service delivery. Implementing new technologies Service Team Management & Training Work closely with other teams to ensure cohesive and efficient infrastructure solutions, communicating any technical issues project updates and recommendations to both technical and non-technical stakeholders. Provide technical support and mentoring to junior engineers and other team members I nfrastructure Improvements evolving our environment Collaborate with IT leadership to define the long-term infrastructure strategy including cloud adoption hybrid solutions security and disaster recovery planning. Evaluate new technologies and recommend solutions that enhance performance reliability and cost-effectiveness. Develop and maintain documentation for infrastructure configurations and standards. Cyber Security experience knowledge. About us Mastercall Healthcare is an award winning social enterprise organisation providing NHS services accredited by the Social Enterprise Mark. With over 28 years experience as an innovative high performing organisation we are passionate about providing the very best patient care at the very best place for the patient. We have completely transformed digital delivery at Mastercall Healthcare over the last 10 years. We have sourced new technology to enhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity We believe in growing your own and developing talent and already have an incredible Digital Technology Services team that have been with us in shaping this journey of transformation but now is the time to further enhance the skillset in our team by adding a new role of Senior Cloud Infrastructure Engineer. At Mastercall we welcome applicants from diverse cross section of society who will uphold our culture and ethos as we embark on our future opportunities and continue our transformation journey. Benefits Flexible working hours Hybrid working Living Wage Employer NHS Pension Scheme NHS Blue light card / discount scheme Career development Generous holiday entitlement, long service enhancements and the option to purchase additional l eave Wellbeing schemes Date posted 05 March 2025 Pay scheme Other Salary £60 a year up to £60,000 a year depending on experience Contract Permanent Working pattern Full-time, Flexible working Reference number B0540-25-0006 Job locations International House Pepper Road Stockport SK7 5BW Job description Job responsibilities Tech Management/Delivery Responsible for overall systems management and technical planning technology roadmaps projects and tasks Collaborate with IT leadership to define the long term infrastructure strategy including cloud adoption hybrid solutions enhance security and disaster recovery planning Develop and maintain documentation for infrastructure configurations and standards Project handovers to service delivery Implementing new technologies Service Team Management & Training Work closely with other teams to ensure cohesive and efficient infrastructure solutions, communicating any technical issues project updates and recommendations to both technical and non technical stakeholders Provide technical support and mentoring to junior engineers and other team members Infrastructure Improvements evolving our environment Collaborate with IT leadership to define the long term infrastructure strategy including cloud adoption hybrid solutions security and disaster recovery planning Evaluate new technologies and recommend solutions that enhance performance reliability and cost-effectiveness Develop and maintain documentation for infrastructure configurations and standards Cyber Security experience knowledge The Senior Cloud Infrastructure Engineer Serve as a key technical resource for architecting future solutions Manage multiple concurrent projects for both technical services and the broader business. Collaboration within cross functional teams is essential alongside strong project experience Uphold a Security First mindset both personally and as part of a wider team ensuring secure systems Act as a point of escalation for infrastructure-related issues Provide consultancy to clients and customers where required Job description Job responsibilities Tech Management/Delivery Responsible for overall systems management and technical planning technology roadmaps projects and tasks Collaborate with IT leadership to define the long term infrastructure strategy including cloud adoption hybrid solutions enhance security and disaster recovery planning Develop and maintain documentation for infrastructure configurations and standards Project handovers to service delivery Implementing new technologies Service Team Management & Training Work closely with other teams to ensure cohesive and efficient infrastructure solutions, communicating any technical issues project updates and recommendations to both technical and non technical stakeholders Provide technical support and mentoring to junior engineers and other team members Infrastructure Improvements evolving our environment Collaborate with IT leadership to define the long term infrastructure strategy including cloud adoption hybrid solutions security and disaster recovery planning Evaluate new technologies and recommend solutions that enhance performance reliability and cost-effectiveness Develop and maintain documentation for infrastructure configurations and standards Cyber Security experience knowledge The Senior Cloud Infrastructure Engineer Serve as a key technical resource for architecting future solutions Manage multiple concurrent projects for both technical services and the broader business. Collaboration within cross functional teams is essential alongside strong project experience Uphold a Security First mindset both personally and as part of a wider team ensuring secure systems Act as a point of escalation for infrastructure-related issues Provide consultancy to clients and customers where required Person Specification Experience Essential Experience of Azure Understanding of Cloud Services with a particular focus on Azure, Microsoft 365, coupled with and experience of traditional hosted technologies Extensive knowledge of IT infrastructure, systems, and network administration Familiarity with ITIL for IT service management, with working knowledge of incidents, problem and change Management within ITIL framework Proven experience in a technical systems management role, demonstrating problem-solving skills. Keen willingness to mentor others in the on technologies within your field of expertise. Proficiency in project management and implementation of IT solutions. Ability to assist with the creation of system design, functional specifications and operations for workspace projects and solutions. Desirable Understanding of NHS Digital Frameworks/Support Services. General Qualities Essential Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior management. Qualifications Essential You must have right to work in the UK as we are unable to offer visa sponsorship for this role. Degree in Computer Science Information Technology or a related field experience Relevant certifications such as ITIL Microsoft Azure Cloud computing Person Specification Experience Essential Experience of Azure Understanding of Cloud Services with a particular focus on Azure, Microsoft 365, coupled with and experience of traditional hosted technologies Extensive knowledge of IT infrastructure, systems, and network administration Familiarity with ITIL for IT service management, with working knowledge of incidents, problem and change Management within ITIL framework Proven experience in a technical systems management role, demonstrating problem-solving skills. Keen willingness to mentor others in the on technologies within your field of expertise. Proficiency in project management and implementation of IT solutions. Ability to assist with the creation of system design, functional specifications and operations for workspace projects and solutions. Desirable Understanding of NHS Digital Frameworks/Support Services. General Qualities Essential Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior management. Qualifications Essential You must have right to work in the UK as we are unable to offer visa sponsorship for this role. Degree in Computer Science Information Technology or a related field experience Relevant certifications such as ITIL Microsoft Azure Cloud computing Employer details Employer name Mastercall Healthcare Address International House Pepper Road Stockport SK7 5BW Employer's website http://www.mastercall.org.uk/ (Opens in a new tab)