Medical Receptionist / Administrator
Fixed term (12 month contract), full-time hours
Working 8.30am - 6.15pm (flexible working pattern)
£11.44 ph
Lister House Surgery
The Common, Hatfield, Hertfordshire, AL10 0NL
Closing date 07/10/2024
Lister House Surgery is a friendly and purpose-built practice of 15,000 patients in Hatfield, Hertfordshire.
We are seeking a new receptionist/administrator with excellent interpersonal, customer service, and organisational skills to join our team. The right candidate will have a methodical approach to fluctuating workloads and the ability to work under pressure and as a team. Previous reception experience in a GP/healthcare setting is desirable.
Job Responsibilities
* Managing appointment requests and booking appointments appropriately for patients
* Handling incoming and outgoing telephone calls to the surgery
* Processing repeat prescriptions according to practice policy
* Scanning and processing medical documents through SystmOne (clinical system)
* Completing tasks set by the practice manager and the doctors/clinicians
* Opening and closing front doors in line with opening times
* Greeting patients kindly and courteously
* Working as part of a team collaboratively with other team members
* Preparing the surgery, waiting area, consulting rooms in preparation for clinics
* Manning the practice's email inbox
* Maintaining a good rapport/relationship between internal and external customers of the Practice at all times
* Effectively signposting patients to services appropriate to their needs
* Scanning and actioning clinical correspondence as per GP instructions into the patients’ medical records
* Registering new patients living within our catchment area
* Dealing with internal and external post
* Medical Records management (filing and pulling patient medical records)
You should be:
The right candidate will be courteous, highly motivated, pro-active and a good team player, able to project a positive and friendly image to patients/visitors.
* Able to prioritise workload
* The ability to exercise judgement when dealing with patient enquiries/problems
* Ability to work without close supervision
* Able to work as part of a team
* Good telephone manner
* Customer service skills
* Able to multitask
* Excellent communication skills
* Organised
* Able to work under pressure
* Positive attitude
* IT skills (able to use emails/Word)
Essential Criteria
* Customer service skills
* Enthusiasm
Desirable
* Knowledge of TPP System One
* Experience working in primary care/GP practice
About the practice
We are a forward-thinking GMS practice with a list size of 15,000 patients, situated in modern purpose-built premises. We are CQC registered as good. The practice teams consist of GP partners, salaried GPs, registrars, nurses, reception, admin, and PCN staff (physiotherapists, pharmacists, care coordinators, and care home coordinators) who all have positive working relationships with one another.
You will be joining our diverse reception team, who are critical to the running of the practice. The reception team is a highly valued part of our workforce whose work and input help create positive outcomes for our patients.
We became a training practice in 2020 and actively encourage the learning and development of our team. We are a close-knit team between both admin and clinical teams and enjoy activities both inside and outside of work.
What we offer you (Benefits)
* NHS pension
* Sick pay
* Wellbeing services and courses
* Great team environment
Schedule:
* Monday to Friday
* Day working only
If you have the qualities essential for this, please apply with your CV via the Indeed website or post to:
The Practice Manager
Lister House Surgery
The Common
Hatfield
Hertfordshire
AL10 0NL
Job Types: Full-time, Fixed-term contract
Contract length: 12 months
Pay: £11.44 per hour
Expected hours: 35 per week
Benefits:
* Company pension
* Employee discount
* Health & wellbeing programme
* Sick pay
Ability to commute/relocate:
* Hatfield, AL10 0NL: reliably commute or plan to relocate before starting work (required)
Experience:
* TPP System One: 1 year (preferred)
* Receptionist: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 07/10/2024
Reference ID: OCT 24
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