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Executive Room Manager, Newcastle upon Tyne
Client:
Sodexo
Location:
Newcastle upon Tyne, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
9c3805b34cf1
Job Views:
6
Posted:
09.02.2025
Expiry Date:
26.03.2025
Job Description:
Job Introduction
We’re experience makers.
And food fanatics. And we’re hiring.
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive.
Be part of something greater.
This is an incredible opportunity to join our team at Sodexo Live! St James’ Park, Newcastle United Football Club for season 2024/25, following on from our biggest season yet.
With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
We are looking for customer-focused individuals, who want to be a part of something greater.
If this is you, apply to join our team now.
Role Responsibility
* Ensure and oversee area setup prior to guests' arrival, with all necessary mise en place in place.
* Conduct a comprehensive staff briefing prior to service, ensuring all staff are in correct uniform.
* Monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practices, with reference to responsibilities and job descriptions of staff.
* Liaise with the kitchen team, ensuring all food products are serviced in line with specified timings.
* Have a thorough understanding of food and beverage packages and menus.
* Work in adherence with Food Allergens information and service procedures.
* Ensure that both bar and floor staff are attentive to guests' needs, working in a timely manner to minimize any wait times.
* Ensure all food and beverage products serviced are of the highest possible standard, well presented and with correct garnish.
* Oversee the Bar Manager, with extensive knowledge of product stocked, and competence in cellar management.
* Maintain a safe and tidy working environment, with any defective equipment reported.
* Deal with customer and staff complaints effectively and efficiently.
* Encourage and motivate staff to actively upsell products and maximize revenue capture.
* Accurately and thoroughly record all guest feedback.
* Accurately monitor any wastage, ensuring this is recorded through the Zonal till system.
* Assist with the reconciliation of end of day banking, ensuring PCI Compliance at all times.
* Ensure area is fully cleaned with stock secured at the end of shift.
* Complete adherence to all licensing legislation, including that which is company-specific.
* Reward and recognize staff, working to develop potential and provide on-the-job training.
* Complete, sign and comply with all relevant documentation, company policies or procedures.
* Be flexible & adaptable to changes, working in different areas as necessary due to business demands or in line with any reasonable request.
* Comply fully with all regulations relating to Health and Safety.
The Ideal Candidate
* Being friendly yet professional.
* Good attention to detail and punctuality.
* Experience within a hospitality restaurant setting.
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