About Us Established in 2018, Rosslyn is a collection of award-winning, high volume specialty coffee shops located within the City of London. We have ‘ All the attention to detail and high standards of the great Australian Cafe combined with the warmth and community of the Irish Pub, brought together in a way that best serves modern day London’. At Rosslyn, we hire based upon values and how we think you might contribute to our team. We hope to bring together those with a ‘why’ with a ‘how’ we do things. If your skillset isn’t yet where you would like it to be, we want to help with that. We cannot however teach you how to take pride in your work and show empathy towards our guests. We work hard on ensuring that we operate our business in a conscientious manner. ‘We seek to contribute to everyone we come into contact with, understanding that success is best when shared’. This includes our team, guests, suppliers, landlords, local community and the wider coffee community. At the end of it all what we do is quite simple… ’we are nice to people and we make nice coffee’ A “Rosslyn” Shop Manager You will report into the Operations Manager and be accountable for the successful running of the Café. We can provide a flexible schedule. Shifts are planned across 06.00 – 18:00 Monday to Friday and 8:30 – 17:00 Saturdays. Our idea of providing a work-life balance means ensuring evenings off, a 40hr work week and shifts under 10hrs. Responsibilities Ensure Rosslyn’s reputation as a globally leading café continues Accountable for the smooth day-to-day running of the café Achieve set KPI’s across sales, profitability, labour planning, COG’s, employee engagement Contribute to strategic planning by reporting into Ops Manager on performance, guest experience, output, trends etc Act as a role-model for Rosslyn’s Values & Mission Provide direction and leadership to the team ensuring that standards of service are maintained Is focused on building a friendly, professional rapport, so our guests feel comfortable visiting time and time again. You’re a local expert, able to answer all guest/staff queries, staying up to speed on all offerings Is an effective communicated who looks to add value through their work Ensures onboarding and upskill training delivered to new hires is excellent (we like to provide opportunity to all) Ensure the café has all resources (Coffee, product, retail, consumables etc) Complete reports on standards, performance & operation Take ownership of issues such as maintenance and know how to escalate Work closely and supportively with the Operations Manager & HO team London Living Wage Employer We are extremely proud of our work alongside The Living Wage Foundation, work ing closely with their team develop the scheme. This was recognised in 2023 when we received the Living Wage Champion Award. We strongly believe that for our team to take good care of our guests, we must first take good care of our team. This starts with paying a fair wage (more than LLW). This role is salaried beginning at £34,000 per annum (Experience considered for negotiation) Listed benefits Evenings off Bonus scheme of up to £4,000 per annum Treat your team to dinner when you break the sales records Skillset training with our Head of Coffee at Origin Coffee Roasters within the first 4 weeks of your employment Access to Barista Hustle training program Discounts including 50% off bags of our house coffees and 30% off bags of guest coffees. 28 days annual leave per calendar year for full time team members. Work Socials (Weekend trip to Dublin, Paris Coffee Festival, Beach Day Out, Christmas Meal & more) Cycle to work scheme. Access to local gym classes. Unlimited coffee at work. Testimonials Living Wage Champion Award Winner 2023 Best Coffee Shop in the City of London: Conde Nast Best Independent Coffee Shop in Europe 2022 Allegra Events: Winner “Rosslyn might represent a template for the next phase in the evolution of speciality coffee in London.” Eater.com “Tap into the global craft coffee industry beyond London and explore the talent from the rest of the world.” The Telegraph.