Job Title: Customer Service Advisor Salary: £26,208 Location: Newton-Le-Willows Working Pattern: 4 on 4 off shift pattern - 6pm to 6am or 7pm to 7am Our client is looking for an experienced customer service advisor to join the service desk team based in the Newton-Le-Willows office. The role is covering the night shift between the hours of 6pm & 6am or 7pm & 7am, monitoring the security shift patterns ensuring they book on and off of shifts. Duties: Dealing with inbound enquiries from customers Monitoring security shift Ensuring security book on and off their shifts Covering any absences on prebook shifts Dealing with out of hours alarm notifications Despatching drivers to attend sites where alarm notifications have been received to resolve Ensuring all information is recorded on the in-house system Skills Required: Excellent telephone manner Mircosoft office Computer literate Ideally contact centre background but not essential