Thornaby & Barwick Medical Group are seeking a full time receptionist to join our busy team. The role is full time, work pattern to be determined. As a receptionist at TBMG, you will be the first person our patients meet, so we are looking for someone who is friendly, reliable and hardworking. You must be caring and empathetic whilst maintaining our Practices excellent standards. This is a responsible role in a sometimes very challenging environment, but we are a supportive team who strive to provide the best service for our patients. If you are a good communicator, multitasker and a great team player, we would love to hear from you.
Main duties of the job
The successful candidate will be approachable and organised, with a can do attitude. The role includes the need to be empathetic and efficient in all manners of communication, as you will be required to deal with patients and visitors both over the phone and in person. There can be a number of time sensitive tasks on you at once in this role, so being organised, methodical and computer literate is essential. The candidate should be punctual and able to work well in a team, as well as autonomously with designated tasks. Some previous experience of working in a GP Practice or the NHS would be preferred, although training will be provided. As we are a two site practice, you will be required to work at both sites and you must be flexible to support with overtime when required.
About us
Thornaby and Barwick Medical Group is a two site GP Practice taking care of the population in the Thornaby and Ingleby Barwick areas. We have a practice population of around 21,000. We are an experienced training practice with 7 GP partners, supported by our wonderful nursing team and resilient reception and admin teams.
We also work as part of BYTES Primary Care Network, which is made up of 4 GP practices working in partnership.
Job responsibilities
MAIN DUTIES:
1. Maintain excellent levels of confidentiality both inside and out of the Practice.
2. Be empathetic, pleasant and efficient in all communication with patients contacting the surgery either in person or by telephone.
3. Open and close the surgery/reception area.
4. Ensure the Reception area is tidy, and that clinical rooms are tidy and appropriately stocked.
5. Undertake any training or development suitable to the post.
6. Be flexible in your approach to provide cover during periods of holidays and sickness, often at short notice.
Telephone Duties:
1. Make appropriate appointments with doctors, nurses or other members of the primary health care team.
2. Make ambulance bookings.
3. Take and pass on messages accurately and in a timely manner.
4. Appropriately pass on enquiries from patients, other surgeries, hospitals, North East and Cumbria ICB, NHS England, outside agencies etc.
Desk Duties:
1. Check-in patients attending for appointments and direct them to the appropriate doctor, nurse etc when required.
2. Make appointments with doctors, nurses, other members of the primary health care team.
3. Signposting patients to more appropriate health measures should they not require an appointment with the practice.
4. Manage patient enquiries, giving non-medical advice where appropriate.
5. Advise and register new patients, ensuring correct registration procedure is followed.
6. Receive laboratory specimens from patients and complete all the necessary forms.
7. Advise patients on the leaving and collection of medical and/or insurance forms and collect fees where required.
8. Be aware of non-NHS services for which charges are made and inform patients requesting such services.
9. Ensure that the necessary forms are completed for recording treatment provided i.e. temporary resident, emergency treatment, maternity medical services etc.
Administration:
1. Processing test results and documents received electronically.
2. Collection, inputting and extraction of data on the computer system in a methodical and careful manner.
3. Photocopying.
4. Preparation and posting of outgoing mail.
5. Extraction and re-filing of patient notes if required.
This job description is not comprehensive and the post holder will be expected to undertake any duties delegated by the Practice Manager, Deputy Practice Manager, Reception Manager or Partners.
Person Specification
Experience
* Experience of working in a patient/customer facing role.
* Experience of administrative duties.
* Experience working in a GP Practice or NHS organisation.
* Use of SystmOne.
* Competent in the use of office and outlook.
Qualifications
* GCSE grade A - C (or equivalent) in English and Maths.
* Experience of using Microsoft applications and other Windows based software.
* Experience of SystmOne.
* Experience of customer service.
* NVQ level 2 in Health and Social Care.
Personal Qualities
* Polite and confident.
* Flexible and cooperative.
* Motivated.
* High levels of integrity.
* Sensitive and empathetic in distressing situations.
* Ability to remain calm in stressful situations.
* Ability to work under pressure.
Skills
* Excellent communication skills (written and oral).
* Clear, polite telephone manner.
* Effective time management (Planning & Organising).
* Ability to work as a team member and autonomously.
* Good interpersonal skills.
* Problem solving & analytical skills.
* Ability to follow policy and procedure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£11.62 to £12.26 an hour Incremental scale.
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