We are seeking proactive and motivated Receptionist / Administrators to join our friendly team, who will bring enthusiasm and commitment to the role. We have two part-time positions available, both 20 hours per week.
The successful candidates will need to have experience of working with the public, ideally in a general practice or NHS setting; however this is not essential and full training will be provided.
Main duties of the job
The core responsibilities of the receptionist/administrator are:
1. Maintaining and monitoring the practice appointment system, including booking and amending appointments.
2. Answering incoming telephone calls, transferring calls and dealing with the callers request appropriately.
3. Managing all queries as necessary in an efficient manner.
4. Signposting patients to the most appropriate service.
5. Supporting all clinical staff with general tasks as required.
6. Timely processing of new patient registrations.
Please refer to the Job Description for a full breakdown of all duties associated with this role.
On occasion, it may be necessary to carry out other tasks as appropriate to the role; however, this will be dependent upon factors such as workload and staffing levels.
About us
Whitwick Road Surgery is a well established practice serving 8,000 patients and is focused on delivering high quality patient care, within a supportive culture, which aims to ensure a good work - life balance is maintained for staff.
Person Specification
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics and English (C or above)
* AMSPAR Receptionists Qualification
* NVQ Level 2 in Health and Social Care
Experience
* Experience of working with the public
* Experience of administrative duties
* Experience of working in a healthcare setting
Other Requirements
* Flexibility to work outside of core office hours
* Disclosure and Barring Service (DBS) check
Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work autonomously and as a team member
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow procedure
Personal Qualities
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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