First Line IT Technician Permanent Gorleston (Hybrid) to £28,000 (DOE) Benefits A 1st Line IT Support Technician wanred for a H ybrid permanent position based in Gorleston. 2 days/week WFH, start ideally October/ November 2024. A chance to join an established growing IT services business. Previous IT Service Desk and Helpdesk experience is strongly preferred. Key skills, experience tasks include: 1st line technical support for Windows / Microsoft technical environments. Logging calls, trouble-shooting, diagnosis IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls were necessary managing IT incidents within agreed SLAs. Tech Environment: Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, Azure AD. Benefits: £24-28k Salary (DOE) Hybrid Remote 25 days holiday (plus BHs) pension profit share private healthcare gym free parking enhanced maternity/paternity more