CareTech Community Services established in 1993 has 250 services with continuous growth with new developments/services. CareTech Community Services is a national provider of support for people with complex and challenging behaviours associated with autism, learning disabilities, mental health illness and neurological conditions. We support people to live as independently as possible within their own homes and also in residential care. We are committed to providing the highest levels of care to our residents. To enable us to do this we need caring and dedicated professionals to deliver first class care. All applicants will be subject to satisfactory references and all employees are checked against the Disclosure & Barring Service (DBS). CareTech are proud to announce they are a Disability Confident Leader. JOB DESCRIPTION ROLE: Referral Team Leader RESPONSIBLE TO: Referral Team Manager Role Overview: Referrals Team Leader will be responsible for the day-to-day quality output from the referral team coordinators. Ensure all provider requests are responded to in a timely manner. Work closely with the Team Manager to highlight successes and areas of improvement for each individual and the team as a whole. Referral Team Manager Through line management support from the Referral Team Manager develop the referral coordinators and admin support deliver the efficient management of all referrals received direct from LA’s, through portals and via Commissioning Managers To provide referral volume insight, report on referral trends and provide daily live offer updates for colleagues and Service Leads Ensure all offer documentation and fees are 100% compliant and accurate To support the Referral Co-ordinators with their daily tasks To support all internal customers mainly Commissioning Managers with their daily tasks Manage the referral inboxes and liaise with the LA’s for further detail to get the right child in the right home to maximise success for the child’s placement with us and enhance their life and development. To provide accurate daily reports The above duties are a guide to the nature of the work required and are not intended to reflect all the tasks associated with the role.