Job summary
Invicta Health are recruiting for a Care Co-Ordinator to join the team working across our Marsh practices; Martello Health Centre, Church Lane Surgery and Orchard House Surgery.
Purpose
As a Care Co-Ordinator, you will provide an important role in supporting the smooth running of clinics by performing routine administration tasks, combined in some areas with basic clinical tasks on behalf of the GP, allowing them to spend their time focussing on appointments and improving patient experience in the surgery.
Job responsibilities
* Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist where necessary.
* Extracting all information from clinical letters that need coding and summarising and action accordingly.
* Arranging appointments, referrals, tests and follow up appointments of patients.
* Identify triggers and urgent situations and refer to the correct healthcare professional as appropriate.
* Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.
* Explaining treatment procedures to patients, including arranging follow up appointments.
* Helping the GP liaise with outside agencies, for example getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).
* Work within a multi-disciplinary team, providing support in arranging and making adjustments to work tasks and schedules as necessary.
* To support the practice with QOF and associated claims.
* Monitor clinical and organisational targets, reviewing the practices performance against QOF compliance on a monthly, quarterly, and annual basis, liaising with the Practice Manager to address any areas of potential or actual under performance.
* Identify and claim all available income for the practice through the various claims systems accurately and in adherence to deadlines.
* Monitor APEX, CQRS and PCQS claims monthly, working to identify trends and investigate any anomalies. Reporting to the management team when requested.
* Produce accurate monthly reports on practice QOF and Enhanced Services (ES) claims and present these at management meetings when requested.
* Conduct searches and reports as required using the EMIS system.
Person Specification
Qualifications - Essential.
* Good level of education including GCSE C and above in Maths and English.
Experience - Essential
* Knowledge and understanding of different claim categories and processes within primary care
* Previous QOF experience
* Understand the importance of maintaining patient and data confidentiality.
* Experience of working with Microsoft packages including, word, excel and power point.
* Knowledge of read codes/SNOMED codes.
Experience - Desirable
* Previous experience of processing complex requests
* Knowledge and experience in the use of the E-referral system (ERS)
* Experience of working with EMIS and DOCMAN
* Knowledge and understanding of the National Health Service
Key Skills - Essential
* Ability to remain calm when dealing with difficult or distressed people.
* Effectively manage own time, workload and resources.
* Able to communicate effectively and collaboratively across varied disciplines.
* Recognise peoples needs for alternative methods of communication and respond accordingly.
* Able to work in a well-organised and professional manner, maintaining concentration and accuracy.
Job Types: Part-time, Permanent
Pay: £13.09-£14.45 per hour
Benefits:
* Cycle to work scheme
* Free parking
* On-site parking
Work Location: In person
Application deadline: 27/12/2024
Reference ID: CCMARSH
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