Northern Skills are recruiting on behalf of Care Legacy who are looking for a hardworking, motivated and enthusiastic candidate to join their team. During the course of this apprenticeship, you will be learning the role of a business administrator while also gaining a qualification.
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Filing and Data Management:
* Manage client files, ensuring they are up-to-date and accurately filed
* Monitor systems to track the location and activities of carers
* Analyse and review client data to support service delivery
Stakeholder Engagement:
* Interact with various stakeholders, including hospital discharge teams, directors, and other partners
* Maintain positive relationships with all stakeholders to ensure smooth operations
* Attend weekly meetings and take minutes of meetings
Communication and Interpersonal Skills:
* Communicate effectively through various channels, including face-to-face, telephone, email, and digital platforms
* Demonstrate confidence and authority in communications, representing the organisation professionally
* Apply social media solutions appropriately to engage with customers and stakeholders
* Build and maintain positive relationships within the team and across the organisation
* Influence and challenge appropriately, serving as a role model for peers
Quality and Process Improvement:
* Complete tasks to a high standard and continuously seek to improve work quality
* Review and suggest improvements to organisational processes
* Share best practices across the organisation and coach others on task performance
* Resolve complex complaints and act as a key point of contact for issue resolution
Planning and Organisation:
* Organise meetings, events, and logistical arrangements, including travel and accommodation
* Monitor and manage resources such as office supplies and equipment
Where you’ll work
Northallerton
DL7 8PY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MIDDLESBROUGH COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Your training plan
* Business Administrator Level 3 Apprenticeship Standard
* Day release at Middlesbrough College once a week
Requirements
GCSE in:
* Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Customer care skills
* Logical
About this company
Care Legacy is a family run company that covers Yorkshire and Cumbria, that provides 24-hour care services. Whether you require daily or weekly support due to ageing, illness, recovery, or rehabilitation, our qualified care practitioners offer individualised services you can trust. We have received Dignity Champion and regulated by the Care Quality Commission and the local authority approved provider. We're also proud to be a Living Wage Employer. At Care Legacy we understand that every individual has unique needs and preferences. That's why we take the time to get to know you and develop a personalised care plan that suits your requirements. Companionship is crucial to building a trusting relationship with our clients. Our team provides one-on-one attention and care that cannot be compared to other settings. We strive to assist you with everyday tasks and develop a compassionate and caring relationship with you.
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship is VAC1000287273.
Apply now
Closes on Monday 23 December
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
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